Subject: New Reply Received - Virtual help needed
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 24 Aug 2020 17:08:20 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual help needed  Ticket comment <div><div dir="auto">It was the bodypump class at 11:00am. I have recently changed out/upgraded all my Apple Adapters, power strip, etc. </div></div>
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<div>On Mon, Aug 24, 2020 at 1:05 PM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<br><br><div dir="ltr">Hi Rae,</div>
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<br><br><div dir="ltr">Thank you for reaching out to us today.<br><br><br>
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<br><br><div dir="ltr">We can see that SPRINT 19 at 12:32 Pm failed due to a problem connecting to the external screen.  <span dir="ltr">I'd suggest trying an alternative Apple adapter, switching out the HDMI cables or checking with your AV provider to make sure all the equipment is setup correctly, including the EDID. If you're able to provide a schematic of your AV setup that might help us establish where the problem might be. Feel free to</span><span> include your AV provider in this thread so we can get that conversation going.</span><br><br>
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<br><br><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084204-what-are-my-must-have-devices-and-equipment-" rel="noreferrer" target="_blank">Here is a link to the equipment required for a smooth Virtual experience.</a><br><br>
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<br><br><div dir="ltr">We are looking forward to hearing from you.<br><br><br>
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<br><br><div dir="ltr">Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br><br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3865" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3865</a>
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<br><br>                            On<br><br>                            Tue, 25 Aug at  4:49 AM<br><br>                            <span>,  Rae Lane &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:<br><br>                            <div dir="ltr">Hi,<div><br></div>
<br><br><div>My projector cuts off mid warm up.  Can someone please reach out to me?</div>
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<br><br><div>Thank you,</div>
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<br><br><br>Rae Lane</div>
<br><br><div>Club 14 Fitness</div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3865