Subject: Ticket re-opened - [#3863] KAL Dewsbury/Huddersfield
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 24 Aug 2020 13:06:48 +0000

Hi Pritish Nandi,  Ticket “#3863 – KAL Dewsbury/Huddersfield” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3863 to view the ticket.  Ticket comment   

 Hi  
   
 Thanks for coming back to me 
   
 We are using an existing projector, it’s an optoma W308ST WXGA 16:10, it’s the same on both sites. We are using the correct apple adapters and we are also using the blustream edid managers that you advise in your documentation. 
   
 Thanks  
   
 Martin Brown.  

 

  
 
 ---- On Mon, 24 Aug 2020 11:21:42 +0100  Les Mills International<[email-masked]> wrote ---- 

   
 Hi Martin,  
 ​  
  
 Thank you for reaching out to us.  
 ​  
  
 The Les Mills Virtual app content is 1080p HD 25hz and The Apple USB-C Digital AV Multiport Adapter can output video from iPad Pro at up to 4K resolution and 30Hz.   
 ​  
  
 In order to investigate this further could you advise on the below:  
 ​  
  
 1. What is the screen size in use for both the clubs?  
 2. Are you using a Projector or Videowall? If using a Projector, can you please share the make and model for the Projector?  
 ​3. ​ Please advise on the EDID make and model the club is using?  
 4. Lastly, is the club using a genuine ​ Apple USB-C Digital Multiport AV Adapter which was shared in the previous email?  
 ​  
 Do let us know so that we can advise you further.   
 ​  
  
 Best regards,  
 Pritish  
 Customer Services  
 Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3863  

    

                            
                            On 
                            Mon, 24 Aug at  9:38 PM 
                            ,  Martin Brown <[email-masked]>  wrote: 
                                                             
 We installed two systems last week, Dewsbury leisure centre and Huddersfield leisure centre. The installations are working fine, but we were unable to get the iPad image to fill the screen. Is there a setting somewhere to resolve this?  
    
 Many thanks  
    
 Martin Brown  
 Fired Up Technologies  
 07958 542721