Subject: Ticket re-opened - [#3864] RE: Here’s how to reset your Virtual password
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 24 Aug 2020 10:45:24 +0000

Hi Pritish Nandi,  Ticket “#3864 – RE: Here’s how to reset your Virtual password” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3864 to view the ticket.  Ticket comment   
 Hi, 

 

 The error message is still the same and does not let me log in. 

 

  

 

 This is what it says on the scheduler. 

 

 Thank you, 

 

 

 
Natalie Gilbert
| Customer Experience Manager 
Les Mills Middle East | [email-masked]

 
 
Tel +971 588 298 759 |
www.lesmills.com/ae

 

 

 

 

 

 

   

   

   

   

   

 
  
 From: Les Mills International <[email-masked]>
 
Sent: Monday, 24 August, 2020 2:37 PM 
To: Natalie Gilbert <[email-masked]> 
Subject: Re: RE: Here’s how to reset your Virtual password 

 

 

 Hi Natalie, 

 

   

 
 Thank you for reaching out to us. 

 

   

 
 The error message would appear if you have removed the device from the scheduler. However, it should return back to the login screen within 5 minutes and you should be able to
 log back in. Your content will start loading from scratch as soon as you log in again. 

 

   

 
 Please let us know how it goes. 

 

   

 
 Best regards, 
​Olesia 
Customer Services 
Les Mills Virtual App 

 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3864 

 

 
On Mon, 24 Aug at 10:22 PM
, Natalie Gilbert <[email-masked]> wrote:

 

 
 Hi, 

 

 

 
 
I can log into the virtual scheduler but am unable to log in to the Virtual App on my iPad which is used to demo Les Mills Virtual to customers and prospects.

 

   

 

It says “Your device has been unregistered, please contact us”

 

   

 

[email-masked] is my username…

 

   

 

Thank you,

 

   

 

 

 
 
Natalie Gilbert
| Customer Experience Manager 
Les Mills Middle East | [email-masked]

 

 
 
Tel +971 588 298 759 |
www.lesmills.com/ae

 

 

 

   

 

 

 

 

   

 

 

 

 

   

 

 

 

 
From:
[email-masked] <[email-masked]>
 
Sent: Monday, 24 August, 2020 1:18 PM 
To: Natalie Gilbert <[email-masked]> 
Subject: Here’s how to reset your Virtual password

 

 

 

 

 

 

Hi,
 
Forgotten your Virtual password or hit an error? No problem. You can reset your password with a just a few clicks.
 
To continue the password reset process, follow these simple steps: 

 

 
1. Click 
here to go to the reset page (this link is only valid for 15 minutes)  

2. Enter and confirm a new password when asked (note: passwords are case-sensitive) 

3. Log in to your account with your username
[email-masked]
 and your new password! 

 

Simple as that. If you have any other issues, please contact us at 
[email-masked]  
Thanks!  
The Les Mills team 

 

 

 

 

 

 
3864:859387