Subject: New Reply Received - RE: Here’s how to reset your Virtual password
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 24 Aug 2020 10:45:24 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RE: Here’s how to reset your Virtual password  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi,</div>
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<div class="MsoNormal">The error message is still the same and does not let me log in.</div>
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<div class="MsoNormal"><img width="466" height="138" style="width:4.8541in;height:1.4322in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzIxOTA1OTIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Oz2XemSakO-TKctvO3SVHbI_WvjdsklUl-lsT1F1hus"></div>
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<div class="MsoNormal">This is what it says on the scheduler.</div>
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<div class="MsoNormal">Thank you,</div>
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<b><span lang="EN-AU" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Natalie Gilbert
</span></b><span lang="EN-AU" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| Customer Experience Manager<br>
Les Mills Middle East | </span><span lang="EN-GB" style='font-size:7.5pt;font-family:"Arial",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span>
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<span lang="EN-AU" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>Tel +971 588 298 759 |
</span><span lang="EN-GB" style='font-size:7.5pt;font-family:"Arial",sans-serif'><a href="http://www.lesmills.com/ae" rel="noreferrer"><span lang="EN-AU" style="color:#0563C1">www.lesmills.com/ae</span></a><span style="color:#002060">
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<a href="https://www.lesmills.com/united/" rel="noreferrer"><span style="color:#0563C1;text-decoration:none"><img width="624" height="156" style="width:6.5in;height:1.625in" id="_x0000_i1039" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzIxOTA1ODQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Kt8Hu-OHlS3THLHOtlvX0lhpxrFxhV2HyuYHy_qc2VE"></span></a><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#002060'></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 24 August, 2020 2:37 PM<br>
<b>To:</b> Natalie Gilbert &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: RE: Here’s how to reset your Virtual password</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Natalie,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for reaching out to us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>The error message would appear if you have removed the device from the scheduler. However, it should return back to the login screen within 5 minutes and you should be able to
 log back in. Your content will start loading from scratch as soon as you log in again.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please let us know how it goes.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best regards,<br>
​Olesia<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3864" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3864</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Mon, 24 Aug at 10:22 PM
<span class="separator">, Natalie Gilbert &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Hi,</span></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>I can log into the virtual scheduler but am unable to log in to the Virtual App on my iPad which is used to demo Les Mills Virtual to customers and prospects.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>It says “Your device has been unregistered, please contact us”</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> is my username…</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Thank you,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span lang="EN-AU" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Natalie Gilbert
</span></b><span lang="EN-AU" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| Customer Experience Manager<br>
Les Mills Middle East | </span><span lang="EN-GB" style='font-size:7.5pt;font-family:"Arial",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span lang="EN-AU" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>Tel +971 588 298 759 |
</span><span lang="EN-GB" style='font-size:7.5pt;font-family:"Arial",sans-serif'><a href="http://www.lesmills.com/ae" rel="noreferrer"><span lang="EN-AU" style="color:#0563C1">www.lesmills.com/ae</span></a><span style="color:#002060">
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, 24 August, 2020 1:18 PM<br>
<b>To:</b> Natalie Gilbert &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Here’s how to reset your Virtual password</span>
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<span lang="EN" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi,
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Forgotten your Virtual password or hit an error? No problem. You can reset your password with a just a few clicks.
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To continue the password reset process, follow these simple steps: </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN" style='font-size:10.0pt;font-family:"Helvetica Neue"'>1. Click <a href="https://uk.lesmillsvirtual.com/virtual/reset-password?access_token=ULDA6Tx9OwAAWxgBpSWKPyRDNRV58Bk3sME9RQcuF4A9NyQQpYlAYPZGKEVWl5CE" rel="noreferrer">
here</a> to go to the reset page (this link is only valid for 15 minutes) <div></div></span>
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<span lang="EN" style='font-size:10.0pt;font-family:"Helvetica Neue"'>2. Enter and confirm a new password when asked (note: passwords are case-sensitive)<div></div></span>
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<span lang="EN" style='font-size:10.0pt;font-family:"Helvetica Neue"'>3. Log in to your account with your username
</span><strong><span lang="EN" style='font-size:10.0pt;font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-weight:normal">[email-masked]</span></a></span></strong><span lang="EN" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
 and your new password!<div></div></span>
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<span lang="EN" style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
Simple as that. If you have any other issues, please contact us at <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a> <br>
Thanks! <br>
The Les Mills team </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3864:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3864