Subject: Re: Tomorrow Shift timing
From: Saurabh Dadu <[email-masked]>
To: "Sara Aknooni (SRAK)" <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Date: Sat, 22 Aug 2020 10:08:20 +0000

Hi Sara,

We had agreed from LSM to Voluntarily have part of the team work on Saturdays at no additional costs, to ensure when we start Monday, we don't have backlogs from past week.

Our arrangement with you:

English Agents work 5 days a week, + 2 Days leaves/month (including sick leaves and public holidays)
JP Agents work 5 days a week + 2 days leaves/month including sick - but on JAPANESE Holiday Schedule
FR/DE Agents - Same as EN agents above
Chinese Agents - work 5 days a week + 3 days leaves/month

Kind regards,

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Sara Aknooni (SRAK) <[email-masked]>
Sent: 22 August 2020 3:30 PM
To: Ashish Dabral <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>; Josephine Veena Dorairaj (JVDO) <[email-masked]>
Subject: RE: Tomorrow Shift timing

Hi Ashish,

Thank you for the update.

As far as I know, there is not a big volume in Gaming,

Could you clarify what was the agreement with Andres?

We could have all agents to work on Warranty tickets on Saturdays.

Best regards,

Sara Aknooni
Project Manager

Global Support and Service

+45 4470 0124
+45 7131 4960

From: Ashish Dabral <[email-masked]>
Sent: 21. august 2020 16:42
To: Sara Aknooni (SRAK) <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; Deeksha <[email-masked]>
Subject: Tomorrow Shift timing

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Hello Sara,

Please find below the shift timing for tomorrow.

1. Pravesh Singh - 05:30 AM-02:30 PM

2. Akihiko Yamamoto -  05:30 AM-02:30 PM

3. Drishti Tiwari - 10 AM- 07 PM

4. Shubham Paliwal - 10 AM- 07 PM

Note: All shift timings mentioned are in IST.

Regards,
Ashish Dabral