Subject: New Reply Received - problem
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 19 Aug 2020 15:49:03 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  problem  Ticket comment <div>Good morning! 
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<div>We are working with our provider. We are not sure what the issue is. They are looking into it now. We are having the same issue at our Hutto location.... </div>
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<div>Thanks for checking. <br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On Aug 19, 2020, at 9:53 AM, Les Mills International &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Terian,</div>
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<div dir="ltr">I hope you are doing well.<br>
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<div dir="ltr">Have you contacted your AV provider? Did you manage to fix the blue screen problem?<br>
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Let us know if you're still having issues with Virtual.</div>
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<div dir="ltr">Kind Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3845&amp;c=E,1,geScbZslqsUCHzlAV4k7lggvDFrN5tDx1rHaojqygW1ftvvuyQ-R22lqw6PpIUDVntRrXUINIM_lMcjm1CT4gMK7bA3GCI4bov1QbG8m&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3845</a>
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<blockquote class="freshdesk_quote">On Sat, 15 Aug at 8:49 PM <span class="separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Terian,</div>
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<div dir="ltr">I got reply from our Level 2 Team.</div>
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<div dir="ltr">Could you please check the input for your projector, it may be wrong. We would advise you to contact your AV provider (the person who installed the AV system for your club) for further troubleshooting, as this issue is related to the settings
 in the AV equipment.</div>
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<div dir="ltr">​Do let us know how it goes.<br>
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<div dir="ltr">Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3845&amp;c=E,1,GSKUxAgqiVWfSrGbveL2F40NfSyKM39z4E_pDN6QiRPdfxPH5qv2Li-85skTl1sE6HTDXEYFYnnqxHBOvuhLkNxKxvBAMIum3Ql7MPD_KvJkQuo,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3845</a> </div>
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<blockquote class="freshdesk_quote">On Sat, 15 Aug at 5:58 AM <span class="separator">
, Terian Szymczak &lt;[email-masked]&gt; wrote:
<div>Thank you... I’m thinking it’s and iPad/connect issue...at this point. I will wait for further response... <br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On Aug 14, 2020, at 11:16 AM, Les Mills International &lt;[email-masked]&gt; wrote:<br>
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CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.</div>
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<div dir="ltr">Hi Terian,</div>
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<div dir="ltr">Thank you for reaching out to support. We are sorry to hear about your screen issue.</div>
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<div dir="ltr">I am checking this with our Level 2 Team. According to our internal data, there are no problems with playback in both studios in the Chasco location. The application may not be able to detect it.<br>
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<div dir="ltr">I will get back to you as soon as I receive a response from our Level 2.</div>
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<div dir="ltr">Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App <br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3845&amp;c=E,1,pZAPULvaLJiN43XMwzK4lPcuvW41MwEEJF8WQBw59uT-pxoAkHbYNyWf9dP8xCTrzW15D1FwQ62gbtLJJgl6imbVMXci2a5Hupj09qyQzHSI8v6ZWvmx&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3845</a> </div>
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<blockquote class="freshdesk_quote">On Sat, 15 Aug at 4:07 AM <span class="separator">
, Terian Szymczak &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal">Good morning!</div>
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<div class="MsoNormal">Can you look at my history at the Chasco branch this morning?  I have a class running right now, but my screens are blue and I cannot get a picture.  My techs are unsure why this continues to happen. 
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<div class="MsoNormal">Please advise if you see something on your end so I know where to look next.</div>
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<div class="MsoNormal">Thank you!!!</div>
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<div class="MsoNormal"><i><span style="color:#7030A0">                                            Health and Happiness Always!</span></i></div>
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</span><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#92278F;text-transform:uppercase;letter-spacing:1.5pt'>Terian SzymCzak<br>
</span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>                                 Senior Director | CHASCO and Hutto Family YMCA’s</span><span style="color:#636466"><br>
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