Subject: Warranty's escalations 19th August
From: Ashish Dabral <[email-masked]>
To: hnyr <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Wed, 19 Aug 2020 08:03:15 -0700 (MST)

Hello Heta, 

Here are the details for Warranty's escalations. 

Date 	Zendesk ticket number 	Replacement order number (if available) 	Country 	Missing information 
18-Aug-20 	90411 	SFR000005391 	France 	If the order has been shipped 
18-Aug-20 	88232 	SFR000005084 	France 	Order status - "Invoiced". However, he did not receive the replacement. Need tracking 
18-Aug-20 	89192 	SUS000015482 	USA 	If the order has been shipped 
18-Aug-20 	87327 	SAT000000339 	Austria 	Order status - "Invoiced". However, he did not receive the replacement. Need tracking 
18-Aug-20 	80233 	SDE000006438 	Germany 	Need Return order to collect the replacement product. 
18-Aug-20 	90463 		Germany 	Customer did not receive the product. Pending from 9th Jul 
19-Aug-20 	95295 	SDE000019221 	Germany 	Customer received only 1 product. 
19-Aug-20 	93272 	SAU000000612 	Australia 	Need tracking # 
19-Aug-20 	90592/98322 	SDE000016577 	Germany 	If the order has been shipped 
19-Aug-20 	82455 	SDE000007212 	Germany 	Need tracking # 
19-Aug-20 	87619 	SDE000011618 	Germany 	Checking tracking#. Order status - "Invoiced" 
19-Aug-20 	88663 		Germany 	Customer did not receive the replacement 
19-Aug-20 	90412 		Germany 	Customer did not receive the replacement 
19-Aug-20 	90463 		Germany 	Customer did not receive the replacement 
19-Aug-20 	93154 	SDE000016532 	Germany 	Tracking # 
19-Aug-20 	91811 	SDE000015169 	Germany 	Tracking # 
19-Aug-20 	90636 	SDE000016230 	Germany 	Tracking # 
19-Aug-20 	82466 	SDE000008396 	Germany 	Tracking # 
19-Aug-20 	92162 	EXP000003791 	Egypt 	Tracking # 
19-Aug-20 	96783 	SUK000003474 	UK 	Tracking # 
19-Aug-20 	93460 	SUS000015879 	USA 	Tracking # 
19-Aug-20 	95402 	SUS000017544 	USA 	Tracking # 
19-Aug-20 	93596 	SDE000019973 	Germany 	Tracking # 
19-Aug-20 	85911 	EXP000003304 	Czech Republic 	Customer complained that the name on the shipping label is incorrect and that is the reason UPS was unable to deliver it. Please check what name and address it was sent to. 
19-Aug-20 	93595 		Germany 	Customer did not receive the replacement. pending from long time 
19-Aug-20 	93154 	SDE000016532 	Germany 	Tracking # 
19-Aug-20 	92875 	SDE000016520 	Germany 	Tracking # 
19-Aug-20 	91879 	SDE000016372 	Germany 	Tracking # 
19-Aug-20 	91873 	SDE000017163 	Germany 	Tracking # 

Regards, 
Ashish Dabral