Subject: RE: AW: AW: New RMA inquiry request - 93818 - RDE 1472 - SDE 16417
From: EPOS Customer Service Partners <[email-masked]>
To: BLR SennCom Support <[email-masked]>, EPOS Customer Service Partners <[email-masked]>, ashish <[email-masked]>
Date: Wed, 19 Aug 2020 08:24:25 +0000

Okay nice, free stuff Is always good.

It has been canceled.

Best regards,
Kasper Martin Falk Pedersen
Customer Service Representative
+45 5618 0031<https://demant.sharepoint.com/sites/emailsignature/SeCom/Pages/default.aspx>
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/en/dk/enterprise/products/adapt-660-noise-cancelling-bluetooth-headset-1000200>

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​

From: EPOS Global Support <[email-masked]>
Sent: 19. august 2020 10:18
To: EPOS Customer Service Partners <[email-masked]>; ashish <[email-masked]>
Subject: RE: AW: AW: New RMA inquiry request - 93818 - RDE 1472 - SDE 16417

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Hi Team,

Please cancel the return order. As we have asked the customer to keep the additional headset as good will gesture.

Regards,
Pritish

 Conversation ID: ccecd0a9-cb2d-11ea-90e1-793eb11aad3a 7855cc41-e1f4-11ea-a0aa-200c326a8d6f 7f8600dOn Wed, August 19 at 13:43, SeCom Customer Service Partners wrote:

Hi, return order made. RDE0001791.

Please make a return label and send it to the customer.  We don’t make return labels.

Best regards,

Kasper Martin Falk Pedersen
Customer Service Representative
+45 5618 0031<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdemant.sharepoint.com%2Fsites%2Femailsignature%2FSeCom%2FPages%2Fdefault.aspx&data=02%7C01%7Ccustomerservicepartners%40eposaudio.com%7Ca9d9a3b4cc22425dfb5408d844185e90%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637334218759966173&sdata=G90VY2OZ7SW%2BCkwTJEBZ1Ws3GDNNPlP19pL1lH7PDMg%3D&reserved=0>

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​

From: EPOS Customer Service DACH <[email-masked]<mailto:[email-masked]>>
Sent: 18. august 2020 10:55
To: EPOS Customer Service Partners <[email-masked]<mailto:[email-masked]>>
Subject: WG: AW: AW: New RMA inquiry request - 93818 - RDE 1472 - SDE 16417

Von: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Gesendet: Montag, 3. August 2020 11:22
An: EPOS Customer Service DACH <[email-masked]<mailto:[email-masked]>>
Betreff: Re: AW: AW: New RMA inquiry request - 93818 - RDE 1472 - SDE 16417

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello,

Could you please create a return label to collect the replacement as customer had 2 RMA. The customer already received the device under #92819

Thank you,

Ashish

 Conversation ID: ccecd0a9-cb2d-11ea-90e1-793eb11aad3a bcdbeb2a-d56a-11ea-84c4-760317325880 7f8600dOn Mon, July 27 at 12:08, SeCom Customer Service DACH wrote:

Good morning,

Yes, this item was shipped already on Thursday and is now already invoiced.

Mit freundlichen Grüßen

Daniel Kübler
Customer Service Representative
+49 30 70 71 46 75[13A5C923]<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdemant.sharepoint.com%2Fsites%2Femailsignature%2FSeCom%2FPages%2Fdefault.aspx&data=02%7C01%7Ccustomerservicepartners%40eposaudio.com%7Ca9d9a3b4cc22425dfb5408d844185e90%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637334218759996161&sdata=ALlGFU65sQfWWqaZjwYADQ%2F21Y8PLg7tRn399yxy0Ok%3D&reserved=0>

EPOS Germany GmbH · Sickingenstr. 70-71 · 10553 Berlin · Germany

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Von: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Gesendet: Freitag, 24. Juli 2020 09:26
An: EPOS Customer Service DACH <[email-masked]<mailto:[email-masked]>>
Betreff: Re: AW: New RMA inquiry request - 93818 - RDE 1472 - SDE 16417

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello,

Is this shipped? Could you please cancel this RMA?

Regards,

Ashish

 Conversation ID: ccecd0a9-cb2d-11ea-90e1-793eb11aad3a fbd218b2-cd7e-11ea-976f-b6cfe7db314b 7f8600dOn Wed, July 22 at 17:23, SeCom Customer Service DACH wrote:

Hallo Team,

anbei die RMA für die Rücklieferung, bitte dem Kunden die Vorlage und ein Retourenschein zusenden.

RMA :               RDE 1472

Ersatzorder:     SDE 16417

Mit freundlichen Grüßen

Daniel Kübler
Customer Service Representative
+49 30 70 71 46 75[13A5C923]<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdemant.sharepoint.com%2Fsites%2Femailsignature%2FSeCom%2FPages%2Fdefault.aspx&data=02%7C01%7Ccustomerservicepartners%40eposaudio.com%7Ca9d9a3b4cc22425dfb5408d844185e90%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637334218760036143&sdata=xFOt%2F%2F739wm5LcSOJKxpZASvm2elF3heDOMYAdpFdbs%3D&reserved=0>

EPOS Germany GmbH · Sickingenstr. 70-71 · 10553 Berlin · Germany

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Von: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Gesendet: Dienstag, 21. Juli 2020 10:40
An: EPOS Customer Service DACH <[email-masked]<mailto:[email-masked]>>
Betreff: New RMA inquiry request - 93818 - RDE 1472 - SDE 16417

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remarks:

Company Name: Präsidium Technik Logistik Service der Polizei Baden-Württemberg

Name: Heißler

Phone: +4971123023385

Email: [email-masked]<mailto:[email-masked]>​ ​

Address line 1: Nauheimer Straße 99

Address line 2:

Postal Code: 70372

City: Stuttgart

Country: Deu

Article Nr. (Quantity):

500215(1)

Process: SNOW

Stock location: MAIN

 Conversation ID: ccecd0a9-cb2d-11ea-90e1-793eb11aad3a ccecd0a9-cb2d-11ea-90e1-793eb11aad3a 7f8600d