Subject: FW: [SCM-JIRA] Retouren 12.08.2020 - # OCSSDG-1764288
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: ashish <[email-masked]>
Date: Tue, 18 Aug 2020 11:41:27 +0000

Hello Ashish,

Could you please check what was the return address for this return label?

From: EPOS Customer Service FR <[email-masked]>
Sent: 18. august 2020 13:32
To: Heta Nyrhinen (HNYR) <[email-masked]>
Cc: EPOS Customer Service EMEA <[email-masked]>; EPOS Customer Service FR <[email-masked]>
Subject: FW: [SCM-JIRA] Retouren 12.08.2020 - # OCSSDG-1764288

Hi Heta,

We have been informed that the goods referring to RMA 81064 have been returned last week to Arvato Germany and are damaged.

However, when I look on the UPS track and trace I see this was delivered on 09/05/2020. See below.
Could you look in your files if you have any feedback/ notes from the customer on this?
And can you please also confirm if the customer had been asked to send the faulty item back to France or Germany? This is very important.

Depending on your answers we will then maybe need to contact the customer to know if the parcel was really received.
Thank you for your help,

Best regards,
Antonietta La Monica
Customer Service Representative
+45 7242 1715<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdemant.sharepoint.com%2Fsites%2Femailsignature%2FSeCom%2FPages%2Fdefault.aspx&data=02%7C01%7Chnyr%40eposaudio.com%7C68db296f78f44ff27bae08d8436a461c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637333471024462723&sdata=nCuDmdq1dl4SkU89H3rZ9NT9Okx%2B2Nl7VsJpHbSWX5Y%3D&reserved=0>
Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fadapt-300&data=02%7C01%7Chnyr%40eposaudio.com%7C68db296f78f44ff27bae08d8436a461c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637333471024472723&sdata=fYioNKbVYiJLPgP4FJrjJrVe%2FCLTLmFyTddvqF5tWBc%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Chnyr%40eposaudio.com%7C68db296f78f44ff27bae08d8436a461c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637333471024472723&sdata=o0JrN5lDNtI%2BdPgtIQNs7elytfGrWxKKFeGrGLkKGeU%3D&reserved=0> · Follow us here
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=02%7C01%7Chnyr%40eposaudio.com%7C68db296f78f44ff27bae08d8436a461c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637333471024482716&sdata=1fDs%2F9%2Bb3YfIkumqnUezFC9ln2zBvLPGb0Z%2B044iQA8%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FEpos_audio&data=02%7C01%7Chnyr%40eposaudio.com%7C68db296f78f44ff27bae08d8436a461c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637333471024482716&sdata=MRntiGexWfeD9K0L8Cqe3WmdMLF9aezJZ8wGfIi8LMU%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2F&data=02%7C01%7Chnyr%40eposaudio.com%7C68db296f78f44ff27bae08d8436a461c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637333471024482716&sdata=N8lwVP6yLWcF5%2Bl3JnMZ1Xm8IuADfTM3uNC%2BuIRMWe0%3D&reserved=0>

From: OCS EPOS <[email-masked]<mailto:[email-masked]>>
Sent: 18 August 2020 12:36
To: EPOS Customer Service FR <[email-masked]<mailto:[email-masked]>>
Subject: [SCM-JIRA] Retouren 12.08.2020 - # OCSSDG-1764288

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Antonietta,

Here is the same - we still do not have this RMA in our system. What has the AX IT team said to this?

Mit freundlichen Grüßen/Kind Regards
Nathalie

________________________________

One Client Service
Arvato Supply Chain Solutions

[https://jira.arvato-support.com/s/-oq1wyo/802003/293a8db00831377674dbbbdf5bd6fa8c/_/jira-logo-scaled.png]

Arvato Distribution GmbH
An der Autobahn 730 | Halle 19
33333 Gütersloh
Germany

www.scm.arvato.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.scm.arvato.com%2F&data=02%7C01%7Chnyr%40eposaudio.com%7C68db296f78f44ff27bae08d8436a461c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637333471024492710&sdata=edtjfwNBPHFLxiSkLptRwvRllpQ9hy1WNtcm8WkmYuk%3D&reserved=0>
_____________________________________________________________________________________________
Arvato Distribution GmbH | Registered Office: Harsewinkel | Commercial Register: Amtsgericht Gütersloh HRB 2200 |
Managing Directors: Andreas Barth, Carsten Coesfeld, Frank Schirrmeister, Boris Scholz, Dr. Thorsten Winkelmann
______________________________________________________________________________________________
This e-mail and any attachments may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is forbidden.
_____________________________________________________________________________________________
Please consider the environment before printing this e-mail!

________________________________
From:
OCS EPOS <[email-masked]<mailto:[email-masked]>>
Sent:
2020-08-13 15:07:38.006
To:
[email-masked]<mailto:[email-masked]>
Cc:
[email-masked]<mailto:[email-masked]>
Subject:
Retouren 12.08.2020 - # OCSSDG-1764288

Hello Antonietta,

here is also the same issue - we have not yet received the RMA in our system. Can the AX IT team take a look to see if it has been caught up their end?

Mit freundlichen Grüßen/Kind Regards
Nathalie

One Client Service
Arvato Supply Chain Solutions

[https://jira.arvato-support.com/s/-oq1wyo/802003/293a8db00831377674dbbbdf5bd6fa8c/_/jira-logo-scaled.png]

Arvato Distribution GmbH
An der Autobahn 730 | Halle 19
33333 Gütersloh
Germany

www.scm.arvato.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.scm.arvato.com%2F&data=02%7C01%7Chnyr%40eposaudio.com%7C68db296f78f44ff27bae08d8436a461c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637333471024492710&sdata=edtjfwNBPHFLxiSkLptRwvRllpQ9hy1WNtcm8WkmYuk%3D&reserved=0>
_____________________________________________________________________________________________
Arvato Distribution GmbH | Registered Office: Harsewinkel | Commercial Register: Amtsgericht Gütersloh HRB 2200 |
Managing Directors: Andreas Barth, Carsten Coesfeld, Frank Schirrmeister, Boris Scholz, Dr. Thorsten Winkelmann
______________________________________________________________________________________________
This e-mail and any attachments may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is forbidden.
_____________________________________________________________________________________________
Please consider the environment before printing this e-mail!

From:
SeCom Customer Service FR <[email-masked]<mailto:[email-masked]>>
Sent:
2020-08-13 10:45:33.064
To:
[email-masked]<mailto:[email-masked]>
Cc:
[email-masked]<mailto:[email-masked]>
Subject:
RE: [SCM-JIRA] Retouren 12.08.2020 - # OCSSDG-1764288

Hi Nathalie,

Please use RFR0000795/ SFR000004372.

Best regards,

Antonietta La Monica
Customer Service Representative
+45 7242 1715[https://jira.arvato-support.com/secure/attachment/3369279/image-5753775163138555511.png] <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdemant.sharepoint.com%2Fsites%2Femailsignature%2FSeCom%2FPages%2Fdefault.aspx&data=02%7C01%7Chnyr%40eposaudio.com%7C68db296f78f44ff27bae08d8436a461c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637333471024502706&sdata=k4Mhj73cWpvO4n%2BrpTtTBrYJfIJRS4hybWWlHnNy71E%3D&reserved=0>

[https://jira.arvato-support.com/secure/attachment/3369280/image-8022856186419611296.png]

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

[https://jira.arvato-support.com/secure/attachment/3369281/image-5603693169439791424.png]<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fadapt-300&data=02%7C01%7Chnyr%40eposaudio.com%7C68db296f78f44ff27bae08d8436a461c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637333471024502706&sdata=c9M1lMgeELP2Wg9TvmOsK7xDW3TFN4iL7vDGFFT1fU0%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Chnyr%40eposaudio.com%7C68db296f78f44ff27bae08d8436a461c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637333471024512699&sdata=nfYPIsNWMT9bzss66IoukSFJDbjnIcyLIwLFoxkD55w%3D&reserved=0> · Follow us here

[https://jira.arvato-support.com/secure/attachment/3369282/image-402628062903920306.png]<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=02%7C01%7Chnyr%40eposaudio.com%7C68db296f78f44ff27bae08d8436a461c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637333471024512699&sdata=bNvMMeWf2WNFwPf57IBWJMswqBp6OkTh%2B7978W2qJ3A%3D&reserved=0> [https://jira.arvato-support.com/secure/attachment/3369283/image--3729470019004368603.png]  <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FEpos_audio&data=02%7C01%7Chnyr%40eposaudio.com%7C68db296f78f44ff27bae08d8436a461c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637333471024522695&sdata=JrIZH7i9KQarQsrG4YKDrVekTJlrtvNYiXMgXBioG3k%3D&reserved=0>  [https://jira.arvato-support.com/secure/attachment/3369284/image-859861841284044450.png]  <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2F&data=02%7C01%7Chnyr%40eposaudio.com%7C68db296f78f44ff27bae08d8436a461c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637333471024522695&sdata=X%2Be1AkiZ8hyBWFqp%2FAhOgNzWwPiMsO0EriIMEV8Oy00%3D&reserved=0>

From: OCS EPOS <[email-masked]<mailto:[email-masked]>>
Sent: 13 August 2020 08:56
To: EPOS Customer Service FR <[email-masked]<mailto:[email-masked]>>
Subject: [SCM-JIRA] Retouren 12.08.2020 - # OCSSDG-1764288

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Good morning all,

Kindly send us an RMA for the following return:

Return Date

Customer Name

Country

Deliverynumber (or other references)

Material

Quantity

Quality

12.08.2020

Luc Fremaux

France

2300024763/SFR000004373

SC506079

1

damaged

Many thanks in advance,
Nathalie

One Client Service
Arvato Supply Chain Solutions

[https://jira.arvato-support.com/s/-oq1wyo/802003/293a8db00831377674dbbbdf5bd6fa8c/_/jira-logo-scaled.png]

Arvato Distribution GmbH
An der Autobahn 730 | Halle 19
33333 Gütersloh
Germany

www.scm.arvato.com<https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.scm.arvato.com%2F&data=02%7C01%7Chnyr%40eposaudio.com%7C68db296f78f44ff27bae08d8436a461c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637333471024532692&sdata=gFoDuRf7hvbyvWae%2FVZqV6NPDzFE7FouLibMbqJK2DA%3D&reserved=0>
_____________________________________________________________________________________________
Arvato Distribution GmbH | Registered Office: Harsewinkel | Commercial Register: Amtsgericht Gütersloh HRB 2200 |
Managing Directors: Andreas Barth, Carsten Coesfeld, Frank Schirrmeister, Boris Scholz, Dr. Thorsten Winkelmann
______________________________________________________________________________________________
This e-mail and any attachments may contain confidential and/or privileged information. If you are not the intended recipient (or have received this e-mail in error) please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is forbidden.
_____________________________________________________________________________________________
Please consider the environment before printing this e-mail!