Subject: Fwd: Support case migration: Your new case number is 03024723 [ ref:_00D301GN6a._5003Z16ATCA:ref ]
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Date: Tue, 18 Aug 2020 01:34:30 -0700 (MST)

Regards, 
Ashish Dabral 

From: "Sophos Support" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Monday, August 17, 2020 7:41:02 PM 
Subject: RE: Support case migration: Your new case number is 03024723 [ ref:_00D301GN6a._5003Z16ATCA:ref ] 

Hi Ashish . 

This is regarding your service request number 03024723 

Just a quick email to see if there is an update on this case, I notice we have not heard from you since Aug 13th, 2020. Please can you provide information regarding any developments with the case or if the reported issue has now been resolved? 

Just to let you know, my shift timings for the current month is 11:30 to 20:30 IST (GMT + 05:30) from Monday to Friday 

--------------- Original Message --------------- 
From: Sophos Support [[email-masked]] 
Sent: 8/16/2020 11:57 PM 
To: [email-masked] 
Subject: Support case migration: Your new case number is 03024723 [ ref:_00D301GN6a._5003Z16ATCA:ref ] 

Hello Ashish , 

Sophos Support has transitioned to a new case management system! As you have an active case during the transition, your existing case <10037422> has been closed and a NEW case has been created. 

Your new case number is: 03024723 

I will continue to communicate with you through email on this case, until it is resolved to your satisfaction. You may respond to this email to ask any questions or provide additional details on the case. 

You will also receive a separate email with a link to your new case, which will direct you to our new [ https://support.sophos.com/support | Support Portal ] . From the Support Portal, you'll be able to create and manage your support cases, chat real-time with a support engineer and search our knowledgebase. 

Register for the new Support Portal by going to [ https://support.sophos.com/support | https://support.sophos.com/support ] 

Registration is quick and easy. Just click on the green "Click Here to Register" button. Use your existing SophosID (or create a new one). 

Find the latest information or get help on our [ https://community.sophos.com/support-portal/ | Support Portal Community ] page. 

Please don't hesitate to ask if you have any questions. 
Regards, 

Krutika Newad 
Sophos Technical Support 
https://www.sophos.com/en-us/support/contact-support.aspx 

ref:_00D301GN6a._5003Z16ATCA:ref 

Regards, 

Krutika Newad 
Sophos Technical Support 
https://www.sophos.com/en-us/support/contact-support.aspx