Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 17 Aug 2020 14:19:12 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class="WordSection1">
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<div class="MsoNormal"><span style='font-family:"Avenir LT Com 35 Light",sans-serif'>As soon as Mackenzie is able to update this account, I will ask her to confirm as she is copied on the email.</span></div>
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<div class="MsoNormal"><span style='font-family:"Avenir LT Com 35 Light",sans-serif'>Thank you!</span></div>
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<div class="MsoNormal"><span style='font-family:"Avenir LT Com 35 Light",sans-serif'>Kelly</span></div>
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<span style='font-family:"Avenir LT Com 35 Light",sans-serif;color:black'>Kelly Worrall | Customer Experience Director</span><span style="color:black"></span>
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<a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Avenir LT Com 35 Light",sans-serif;color:#0563C1'>[email-masked]</span></a><span style='font-family:"Avenir LT Com 35 Light",sans-serif;color:black'> | 312.809.9261</span>
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<div class="MsoNormal"><a href="https://www.lesmills.com/us/clubs-and-facilities/recovery/" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="623" height="156" style="width:6.493in;height:1.625in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzE3MDExNjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.E7os4GH1IxAhOUkNGM81ngnhWxZrP83jFhr89mWXz5g"></span></a></div>
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<a href="http://www.lesmills.com/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Avenir Light";color:#0563C1'>lesmills.com</span></a><span style='font-size:10.0pt;font-family:"Avenir Light";color:black'> | </span><a href="https://www.facebook.com/LesMillsUS" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Avenir Light";color:#0563C1'>Facebook</span></a><span style='font-size:10.0pt;font-family:"Avenir Light";color:black'> | </span><a href="http://www.twitter.com/LesMillsUS" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Avenir Light";color:#0563C1'>Twitter</span></a><span style='font-size:10.0pt;font-family:"Avenir Light";color:black'> | </span><a href="http://instagram.com/lesmillstribe" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Avenir Light";color:#0563C1'>Instagram</span></a><span style='font-size:10.0pt;font-family:"Avenir Light";color:black'> | </span><a href="https://www.youtube.com/user/lesmillsgroupfitness" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Avenir Light";color:#0563C1'>YouTube</span></a><span style='font-size:10.0pt;font-family:"Avenir Light";color:black'> | </span><a href="https://www.linkedin.com/company/les-mills-us-page" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Avenir Light";color:#0563C1'>LinkedIn</span></a><span style='font-size:10.0pt;font-family:"Avenir Light";color:black'> | </span><a href="https://www.careers.lesmills.com/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Avenir Light";color:#0563C1'>Careers</span></a><span style='font-family:"Avenir Light"'></span>
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<div class="MsoNormal"><span style='font-family:"Avenir LT Com 35 Light",sans-serif'><a href="https://calendly.com/kelly-worrall/les-mills-partnership-discussion-with-kelly-wor-clone" rel="noreferrer"><span style="color:#0563C1">Click here to schedule a meeting</span></a></span></div>
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<div>From: Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, August 17, 2020 8:33 AM<br>
<b>To:</b> Kelly Worrall &lt;[email-masked]&gt;<br>
<b>Cc:</b> Mackenzie Betts &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Kelly,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>This is a quick follow-up letter.<br>
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Could you please confirm that you have successfully changed the registered email address for the Jenni account.<br>
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We look forward to hearing from you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sun, 16 Aug at 10:42 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Kelly,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for letting us know. We'll follow up with you on Monday.</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#183247'>Best Regards,<br>
AJ<br>
Customer Services<br>
Les Mills Virtual App</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sun, 16 Aug at 7:10 AM
<span class="separator">, Kelly Worrall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>Hi!</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-family:"Arial",sans-serif;color:black'>Unfortunately, I don't have credentials to do this. I will have the ops team fix on Monday. I really appreciate your help. I know this is frustrating
 for the partner but I feel we have found the issue is the partner's company email which was my original thought.</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>Thank you!</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-family:"Arial",sans-serif;color:black'>Kelly</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>Kelly Worrall</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>Les Mills US</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>Customer Experience Director</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:black'>312.809.9261</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Saturday, August 15, 2020 12:35:54 PM<br>
<b>To:</b> Kelly Worrall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Kelly,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Could you please help here and change the registered email address for Jenny account from:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> to: <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a>.</span></div>
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We are waiting for your reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sun, 16 Aug at 5:28 AM
<span class="xseparator">, Jenni &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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