Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 17 Aug 2020 13:56:44 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Thanks for letting me know about this, Charlotte! I wasn’t aware. You can close this ticket.</div>
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<b><span style='font-family:"Avenir LT Com 35 Light",sans-serif'>Amanda Hetherington</span></b><span style='font-family:"Avenir LT Com 35 Light",sans-serif'> | Customer Experience Specialist – National Accounts</span>
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<div class="MsoNormal"><span style='font-family:"Avenir LT Com 35 Light",sans-serif'>Les Mills US |
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style='font-family:"Avenir LT Com 35 Light",sans-serif'>363 W Erie St, Suite 200 | Chicago</span></div>
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<a href="https://www.lesmills.com/us/clubs-and-facilities/re-set-hub/" rel="noreferrer"><span style='font-family:"Avenir LT Com 35 Light",sans-serif;color:#0563C1;text-decoration:none'><img width="624" height="156" style="width:6.4947in;height:1.625in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzE2OTgzNDYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.aL3tgFXe2V6c-MiOgrYB4R0SuPM_EFAFSsiAP--rtpM"></span></a><span style='font-family:"Avenir LT Com 35 Light",sans-serif'></span>
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<a href="http://www.lesmills.com/" rel="noreferrer"><span style="color:#0563C1">lesmills.com</span></a> | <a href="https://www.facebook.com/LesMillsUS" rel="noreferrer"><span style="color:#0563C1">Facebook</span></a> | <a href="http://www.twitter.com/LesMillsUS" rel="noreferrer"><span style="color:#0563C1">Twitter</span></a> | <a href="http://instagram.com/lesmillstribe" rel="noreferrer"><span style="color:#0563C1">Instagram</span></a> | <a href="https://www.youtube.com/user/lesmillsgroupfitness" rel="noreferrer"><span style="color:#0563C1">YouTube</span></a> | <a href="https://www.linkedin.com/company/les-mills-us-page" rel="noreferrer"><span style="color:#0563C1">LinkedIn</span></a>
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<div>From: Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, August 14, 2020 7:35 PM<br>
<b>To:</b> Amanda Hetherington &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Amanda,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>It sounds like you're referring to a known issue detailed in the article below. Other known issues can be found under Troubleshooting &gt; Known Issues &gt; 2020 known issues. 
 These articles can't be viewed by customers, they're more for support purposes.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><a href="https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000190075?lang=en" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000190075?lang=en</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Does that help explain it in more detail?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Charlotte</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3844" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3844</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Sat, 15 Aug at 6:01 AM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi there,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Yes, I see the scheduler in English. The image you shared is the image I’m seeing, but the problem is that longer classes (even the 20-minute ones) show up without the italics
 and with a regular logo/Virtual symbol. I look forward to hearing back from Charlotte.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Amanda</span></div>
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<b><span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Amanda Hetherington</span></b><span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | Customer Experience Specialist – National
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<span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Les Mills US |
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>363 W Erie St, Suite 200 | Chicago</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<a href="https://www.lesmills.com/us/clubs-and-facilities/re-set-hub/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:#0563C1;border:solid windowtext 1.0pt;padding:0in;text-decoration:none'><img width="624" height="156" style="width:6.5in;height:1.625in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzE2OTgzNDUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.W2olCeySaFgq1RWqEZFzAA6cukA6xCic3ZdiZF_-Hww" alt="Image removed by sender."></span></a><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<a href="http://www.lesmills.com/" rel="noreferrer"><span style="color:#0563C1">lesmills.com</span></a> | <a href="https://www.facebook.com/LesMillsUS" rel="noreferrer"><span style="color:#0563C1">Facebook</span></a> | <a href="http://www.twitter.com/LesMillsUS" rel="noreferrer"><span style="color:#0563C1">Twitter</span></a> | <a href="http://instagram.com/lesmillstribe" rel="noreferrer"><span style="color:#0563C1">Instagram</span></a> | <a href="https://www.youtube.com/user/lesmillsgroupfitness" rel="noreferrer"><span style="color:#0563C1">YouTube</span></a> | <a href="https://www.linkedin.com/company/les-mills-us-page" rel="noreferrer"><span style="color:#0563C1">LinkedIn</span></a>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>From: Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, August 14, 2020 11:47 AM<br>
<b>To:</b> Amanda Hetherington &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Amanda,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you for your prompt reply and screenshot.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Could you please confirm that now you can see the Scheduler in English instead of Spanish.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>As for the short classes, they are active and will play without errors in time. This is the original view of these type of classes:</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;border:solid windowtext 1.0pt;padding:0in'><img width="1" height="1921" style="width:.0104in;height:20.0104in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzE2OTgzNDUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.W2olCeySaFgq1RWqEZFzAA6cukA6xCic3ZdiZF_-Hww" alt="Image removed by sender."></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>I will clarify the original issue regarding the Scheduler language with our Level 2 Team and get back to you as soon as possible.</span></div>
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Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3844" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3844</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Sat, 15 Aug at 4:37 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi there,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>I see English listed in Club Preferences – see attached screenshot. Please advise on the original issue.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you,</span></div>
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<b><span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Amanda Hetherington</span></b><span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | Customer Experience Specialist – National
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<a href="http://www.lesmills.com/" rel="noreferrer"><span style="color:#0563C1">lesmills.com</span></a> | <a href="https://www.facebook.com/LesMillsUS" rel="noreferrer"><span style="color:#0563C1">Facebook</span></a> | <a href="http://www.twitter.com/LesMillsUS" rel="noreferrer"><span style="color:#0563C1">Twitter</span></a> | <a href="http://instagram.com/lesmillstribe" rel="noreferrer"><span style="color:#0563C1">Instagram</span></a> | <a href="https://www.youtube.com/user/lesmillsgroupfitness" rel="noreferrer"><span style="color:#0563C1">YouTube</span></a> | <a href="https://www.linkedin.com/company/les-mills-us-page" rel="noreferrer"><span style="color:#0563C1">LinkedIn</span></a>
 | <a href="https://www.careers.lesmills.com/" rel="noreferrer"><span style="color:#0563C1">Careers</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>From: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, August 14, 2020 10:31 AM<br>
<b>To:</b> Amanda Hetherington &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Amanda,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you for your quick response and screenshot, it is very helpful.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Could you please share with us a screenshot what you can see in the "Club preferences" and make sure that it is selected English for LANGUAGE. This is what I can see when
 I select English for this customer.</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;border:solid windowtext 1.0pt;padding:0in'><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzE2OTgzNDUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.W2olCeySaFgq1RWqEZFzAA6cukA6xCic3ZdiZF_-Hww" alt="Image removed by sender. Image removed by sender."></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;border:solid windowtext 1.0pt;padding:0in'><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzE2OTgzNDUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.W2olCeySaFgq1RWqEZFzAA6cukA6xCic3ZdiZF_-Hww" alt="Image removed by sender. Image removed by sender."></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>This is what I can see when I select Spanish language:</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;border:solid windowtext 1.0pt;padding:0in'><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzE2OTgzNDUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.W2olCeySaFgq1RWqEZFzAA6cukA6xCic3ZdiZF_-Hww" alt="Image removed by sender. Image removed by sender."></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;border:solid windowtext 1.0pt;padding:0in'><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzE2OTgzNDUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.W2olCeySaFgq1RWqEZFzAA6cukA6xCic3ZdiZF_-Hww" alt="Image removed by sender. Image removed by sender."></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Please let us know how it goes.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Ticket:
<a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3844" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3844</a></span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3844:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3844