Subject: Support case migration: Your new case number is 03024723 [ ref:_00D301GN6a._5003Z16ATCA:ref ]
From: Sophos Support <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Sun, 16 Aug 2020 18:27:42 +0000 (GMT)

Hello Ashish,

Sophos Support has transitioned to a new case management system! As you have an active case during the transition, your existing case <10037422> has been closed and a NEW case has been created.

Your new case number is: 03024723

I will continue to communicate with you through email on this case, until it is resolved to your satisfaction. You may respond to this email to ask any questions or provide additional details on the case.

You will also receive a separate email with a link to your new case, which will direct you to our new Support Portal. From the Support Portal, you'll be able to create and manage your support cases, chat real-time with a support engineer and search our knowledgebase.

Register for the new Support Portal by going to https://support.sophos.com/support

Registration is quick and easy. Just click on the green "Click Here to Register" button. Use your existing SophosID (or create a new one).

Find the latest information or get help on our Support Portal Community page.

Please don't hesitate to ask if you have any questions.

Regards,

Krutika Newad
Sophos Technical Support
https://www.sophos.com/en-us/support/contact-support.aspx
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