Subject: Gaming Tickets
From: Andrés Figueroa (AFIG) <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, ashish <[email-masked]>
Date: Sat, 15 Aug 2020 21:55:08 +0000

Hi Pritish and Josephine,

In APAC
Yuko: Enterprise
Ismail: Enterprise
... are going 100% Enterprise.

Yuko has to know what happens in Gaming, so you need to keep her informed since she is going to lead the meetings with Sales.
Yama has very few tickets and all from Japan. We need to make sure he takes the Japanese calls and Japanese chats and transfer to
Yuko in case is Enterprise Japanese. His tickets have to be perfect. In case of Japanese Warranty we have to teach him so he can deal
with those tickets. We cannot have any Japanese ticket in backlog and this is mandatory to follow.

I will now move the Gaming tickets from Ismail to some of the other agents.

Please tell me how is Gaming setup in APAC. In case you counted with Ismail you will have to find and move someone else to that region.

Please inform the agents asap.
Thanks
Andres

Andrés Figueroa
Head of Global Support & Service
+45 5618 0303

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