Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sat, 15 Aug 2020 18:10:05 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Hi!<br>
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Unfortunately, I don't have credentials to do this. I will have the ops team fix on Monday. I really appreciate your help. I know this is frustrating for the partner but I feel we have found the issue is the partner's company email which was my original thought.<br>
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Thank you!<br>
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Kelly<br>
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Kelly Worrall<br>
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Les Mills US<br>
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Customer Experience Director<br>
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[email-masked]<br>
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312.809.9261</div>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, August 15, 2020 12:35:54 PM<br>
<b>To:</b> Kelly Worrall &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills
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<div dir="ltr">Hi Kelly,</div>
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<div dir="ltr">Could you please help here and change the registered email address for Jenny account from: [email-masked] to: [email-masked].<br>
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We are waiting for your reply.<br>
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<div dir="ltr">Best regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847</a>
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<blockquote class="x_freshdesk_quote">On Sun, 16 Aug at 5:28 AM <span class="x_separator">
, Jenni &lt;[email-masked]&gt; wrote:
<div>[email-masked]<br>
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<div dir="ltr">Jenni Campbell
<div>Mission Director </div>
<div>Greater Marinette-Menominee YMCA</div>
<div>Sent from my iPhone</div>
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<div>On Aug 15, 2020, at 11:23 AM, Les Mills International &lt;[email-masked]&gt; wrote:<br>
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<div>Hi Jenni,</div>
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<div dir="ltr">Thank you for your quick reply.</div>
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<div dir="ltr">If you would like us to change your registered email address, please provide us with an alternate email address that is not your company email ID.</div>
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<div dir="ltr">We are looking forward to hearing from you.</div>
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<div dir="ltr">Best regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847</a> </div>
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<blockquote class="x_freshdesk_quote">On Sun, 16 Aug at 4:42 AM <span class="x_separator">
, Jenni &lt;[email-masked]&gt; wrote:
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<div class="x_MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'>Hi,</span></div>
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<div class="x_MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'>Checked both. No email.</span></div>
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<div class="x_MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'>Thanks</span></div>
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<div class="x_MsoNormal"><span style='font-family:"Cachet Medium",sans-serif; color:#1F497D'>Jenni Campbell</span></div>
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<div class="x_MsoNormal"><span style='font-family:"Cachet Medium",sans-serif; color:#1F497D'>Mission Director</span></div>
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<div class="x_MsoNormal"><span style='font-family:"Cachet Medium",sans-serif; color:#1F497D'>Greater Marinette-Menominee YMCA</span></div>
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<div class="x_MsoNormal"><span style='font-family:"Cachet Medium",sans-serif; color:#1F497D'>P: 906.863.9983</span></div>
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<div class="x_MsoNormal"><span style='font-family:"Cachet Medium",sans-serif; color:#1F497D'>E:
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></div>
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<div class="x_MsoNormal"><span style='font-family:"Cachet Medium",sans-serif; color:#1F497D'>The Y: For Youth Development, For Healthy Living, For Social Responsibility</span></div>
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<div>From:<span style='font-size:11.0pt; font-family:"Calibri",sans-serif'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Saturday, August 15, 2020 10:28 AM<br>
<b>To:</b> Jenni Campbell &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</span> </div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Jenni,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thank you for your prompt response.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>From our part, we tried to reset your password, could you please check your email, including the junk mail section. If you cannot find it, we can try to change the registered
 email address for your Les Mills Virtual account.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Please let us know how it goes.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Best regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847</a></span></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847