Subject: Ticket re-opened - [#3847] Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sat, 15 Aug 2020 16:28:13 +0000

Hi Pritish Nandi,  Ticket “#3847 – Virtual App Support – Les Mills” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847 to view the ticket.  Ticket comment   [email-masked] 
  
 Jenni Campbell 
 Mission Director  
 Greater Marinette-Menominee YMCA 
 Sent from my iPhone 

  

   
 On Aug 15, 2020, at 11:23 AM, Les Mills International <[email-masked]> wrote: 

 

 Hi Jenni, 
 ​  
 Thank you for your quick reply. 
 ​  
 If you would like us to change your registered email address, please provide us with an alternate email address that is not your company email ID. 
 ​ 
 We are looking forward to hearing from you. 
 ​  
 Best regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847 
 
 On Sun, 16 Aug at 4:42 AM  
, Jenni <[email-masked]> wrote: 
  
 Hi, 

 Checked both. No email. 

 Thanks 

  

 Jenni Campbell 

 Mission Director 

 Greater Marinette-Menominee YMCA 

 P: 906.863.9983 

 E: 
[email-masked] 

  

 The Y: For Youth Development, For Healthy Living, For Social Responsibility 

  

  

  

  

 
 From: Les Mills International [mailto:[email-masked]] 
 
Sent: Saturday, August 15, 2020 10:28 AM 
To: Jenni Campbell <[email-masked]> 
Cc: [email-masked] 
Subject: Re: Virtual App Support – Les Mills  

 

 

 Hi Jenni, 

 
 
 ​ 

 
 
 Thank you for your prompt response. 

 
 
 ​ 

 
 
 From our part, we tried to reset your password, could you please check your email, including the junk mail section. If you cannot find it, we can try to change the registered 
 email address for your Les Mills Virtual account. 

 

   

 
 Please let us know how it goes. 

 
 
 ​ 

 
 
 Best regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847 

 

 
 On Sun, 16 Aug at 3:23 AM 
, Jenni <[email-masked]> wrote: 

 

 
 Hi, 

 

 It allowed me to submit the reset password, stated I’d receive email. Did not receive email in my inbox or junk mail. 

 

 
 Please advise. 

 

 
 Thank you! 

 

   

 

 Jenni Campbell 

 

 
 Mission Director 

 

 
 Greater Marinette-Menominee YMCA 

 

 
 P: 906.863.9983 

 

 
 E: 
[email-masked] 

 

   

 

 The Y: For Youth Development, For Healthy Living, For Social Responsibility 

 

   

 

 

 

 

 

 
 From: Les Mills International [mailto:[email-masked]] 
 
Sent: Saturday, August 15, 2020 2:41 AM 
To: Jenni Campbell <[email-masked]> 
Cc: [email-masked] 
Subject: Re: Virtual App Support – Les Mills 

 

 

 

 

 Hi Kelly, 

 

 
 ​ 

 

 
 It looks like there is some confusion here with the virtual username for this customer. According to the Sales Force, it is 
[email-masked], but you submitted it as: 
[email-masked]. 

 

 

 

 
 
 Could you please clarify this. 

 

 

 

 
 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 

 

 
  
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847 

 

 

 3847:859387 

 

 

 

 
 3847:859387