Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sat, 15 Aug 2020 16:28:13 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div>[email-masked]<br>
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<div dir="ltr">Jenni Campbell
<div>Mission Director </div>
<div>Greater Marinette-Menominee YMCA</div>
<div>Sent from my iPhone</div>
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<div>On Aug 15, 2020, at 11:23 AM, Les Mills International &lt;[email-masked]&gt; wrote:<br>
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<div>Hi Jenni,</div>
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<div dir="ltr">Thank you for your quick reply.</div>
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<div dir="ltr">If you would like us to change your registered email address, please provide us with an alternate email address that is not your company email ID.</div>
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<div dir="ltr">We are looking forward to hearing from you.</div>
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<div dir="ltr">Best regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847</a>
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<blockquote class="freshdesk_quote">On Sun, 16 Aug at 4:42 AM <span class="separator">
, Jenni &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Hi,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Checked both. No email.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-family:"Cachet Medium",sans-serif;color:#1F497D'>Jenni Campbell</span></div>
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<div class="MsoNormal"><span style='font-family:"Cachet Medium",sans-serif;color:#1F497D'>Mission Director</span></div>
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<div class="MsoNormal"><span style='font-family:"Cachet Medium",sans-serif;color:#1F497D'>Greater Marinette-Menominee YMCA</span></div>
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<div class="MsoNormal"><span style='font-family:"Cachet Medium",sans-serif;color:#1F497D'>P: 906.863.9983</span></div>
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<div class="MsoNormal"><span style='font-family:"Cachet Medium",sans-serif;color:#1F497D'>E:
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style='font-family:"Cachet Medium",sans-serif;color:#1F497D'></span></div>
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<div class="MsoNormal"><span style='font-family:"Cachet Medium",sans-serif;color:#1F497D'>The Y: For Youth Development, For Healthy Living, For Social Responsibility</span></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Saturday, August 15, 2020 10:28 AM<br>
<b>To:</b> Jenni Campbell &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</span> </div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jenni,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your prompt response.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From our part, we tried to reset your password, could you please check your email, including the junk mail section. If you cannot find it, we can try to change the registered
 email address for your Les Mills Virtual account.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please let us know how it goes.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sun, 16 Aug at 3:23 AM
<span class="separator">, Jenni &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Hi,</span></div>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>It allowed me to submit the reset password, stated I’d receive email. Did not receive email in my inbox or junk mail.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Please advise.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Thank you!</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Cachet Medium",sans-serif;color:#1F497D'>Jenni Campbell</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Cachet Medium",sans-serif;color:#1F497D'>Mission Director</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Cachet Medium",sans-serif;color:#1F497D'>Greater Marinette-Menominee YMCA</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Cachet Medium",sans-serif;color:#1F497D'>P: 906.863.9983</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Cachet Medium",sans-serif;color:#1F497D'>E:
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Cachet Medium",sans-serif;color:#1F497D'>The Y: For Youth Development, For Healthy Living, For Social Responsibility</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>]
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<b>Sent:</b> Saturday, August 15, 2020 2:41 AM<br>
<b>To:</b> Jenni Campbell &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Kelly,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>It looks like there is some confusion here with the virtual username for this customer. According to the Sales Force, it is
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>, but you submitted it as:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><img id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzE2MTA4MzcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.5xt27ziMuBgtoK___bb-EzRfJO8Ja3lzNPyl24RGirI"></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Could you please clarify this.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847</a></span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3847:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847