Subject: Assigned to Group - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Sat, 15 Aug 2020 00:13:39 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Virtual App Support - Les Mills Submitted data 
     
        The following data was submitted.

        

                    Field name
                    Submitted data

            
                        
                            Email address
                             [email-masked] 

                            your name
                             Jenni Campbell 

                                country
                                 United States 

                                state
                                 MI 

                                zipPostal
                                 49858 

                            Text box
                             New Virtual Set Up Error 

                            Question
                             I need help logging into the App 

                            Customer
                             Yes 

                            Username
                             [email-masked] 

                            Phone
                             906.863.9983 

                            Comments
                             This request is being sent by Kelly Worrall, Customer Experience Director.

This partner is working with Supreme Audio (AV Provider) who is trying to set up new iPad with Virtual App for the partner (Jenni).  The temporary password was not working so it was reset but no email is coming through to Jenni.  The email associated with the account is [email-masked].  Jenni has looked in her spam email folder and has not received anything.  

I am wondering if the YMCA email firewall is blocking the password reset from coming through unless there is something else happening on the account.

Thank you! 

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                            Last_Name https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3847