Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 14 Aug 2020 17:01:39 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi there,</div>
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<div class="MsoNormal">Yes, I see the scheduler in English. The image you shared is the image I’m seeing, but the problem is that longer classes (even the 20-minute ones) show up without the italics and with a regular logo/Virtual symbol. I look forward to hearing
 back from Charlotte.</div>
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<div class="MsoNormal">Thank you,</div>
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<div class="MsoNormal">Amanda</div>
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<b><span style='font-family:"Avenir LT Com 35 Light",sans-serif'>Amanda Hetherington</span></b><span style='font-family:"Avenir LT Com 35 Light",sans-serif'> | Customer Experience Specialist – National Accounts</span>
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<div class="MsoNormal"><span style='font-family:"Avenir LT Com 35 Light",sans-serif'>Les Mills US |
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style='font-family:"Avenir LT Com 35 Light",sans-serif'>363 W Erie St, Suite 200 | Chicago</span></div>
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<a href="https://www.lesmills.com/us/clubs-and-facilities/re-set-hub/" rel="noreferrer"><span style='font-family:"Avenir LT Com 35 Light",sans-serif;color:#0563C1;text-decoration:none'><img width="624" height="156" style="width:6.4947in;height:1.625in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzE1ODU5MjgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.i36qPHuZ3ybKF6puyz6BcgPeYAvlyDK_g2XFUt6J-Lg"></span></a><span style='font-family:"Avenir LT Com 35 Light",sans-serif'></span>
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<a href="http://www.lesmills.com/" rel="noreferrer"><span style="color:#0563C1">lesmills.com</span></a> | <a href="https://www.facebook.com/LesMillsUS" rel="noreferrer"><span style="color:#0563C1">Facebook</span></a> | <a href="http://www.twitter.com/LesMillsUS" rel="noreferrer"><span style="color:#0563C1">Twitter</span></a> | <a href="http://instagram.com/lesmillstribe" rel="noreferrer"><span style="color:#0563C1">Instagram</span></a> | <a href="https://www.youtube.com/user/lesmillsgroupfitness" rel="noreferrer"><span style="color:#0563C1">YouTube</span></a> | <a href="https://www.linkedin.com/company/les-mills-us-page" rel="noreferrer"><span style="color:#0563C1">LinkedIn</span></a>
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<div>From: Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, August 14, 2020 11:47 AM<br>
<b>To:</b> Amanda Hetherington &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Amanda,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for your prompt reply and screenshot.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Could you please confirm that now you can see the Scheduler in English instead of Spanish.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>As for the short classes, they are active and will play without errors in time. This is the original view of these type of classes:</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'><img width="1" height="1921" style="width:.0052in;height:20.0104in" id="_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzE1ODQwNzksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.TlzBwBGJDcGMIazjIl0iACU2zyewKChTQAwwCKrL-ug"></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I will clarify the original issue regarding the Scheduler language with our Level 2 Team and get back to you as soon as possible.</span></div>
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Best Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3844" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3844</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Sat, 15 Aug at 4:37 AM
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi there,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I see English listed in Club Preferences – see attached screenshot. Please advise on the original issue.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Amanda</span></div>
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<b><span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Amanda Hetherington</span></b><span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | Customer Experience Specialist – National
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<span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Les Mills US |
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>363 W Erie St, Suite 200 | Chicago</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<a href="https://www.lesmills.com/us/clubs-and-facilities/re-set-hub/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif;color:#0563C1;text-decoration:none'><img width="624" height="156" style="width:6.5in;height:1.625in" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzE1NzkxNTUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.zbGMi0UFo7NzGROkAfDfjnSPj4DNmlJOUQPomYZN-A0"></span></a><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<a href="http://www.lesmills.com/" rel="noreferrer"><span style="color:#0563C1">lesmills.com</span></a> | <a href="https://www.facebook.com/LesMillsUS" rel="noreferrer"><span style="color:#0563C1">Facebook</span></a> | <a href="http://www.twitter.com/LesMillsUS" rel="noreferrer"><span style="color:#0563C1">Twitter</span></a> | <a href="http://instagram.com/lesmillstribe" rel="noreferrer"><span style="color:#0563C1">Instagram</span></a> | <a href="https://www.youtube.com/user/lesmillsgroupfitness" rel="noreferrer"><span style="color:#0563C1">YouTube</span></a> | <a href="https://www.linkedin.com/company/les-mills-us-page" rel="noreferrer"><span style="color:#0563C1">LinkedIn</span></a>
 | <a href="https://www.careers.lesmills.com/" rel="noreferrer"><span style="color:#0563C1">Careers</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, August 14, 2020 10:31 AM<br>
<b>To:</b> Amanda Hetherington &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Amanda,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for your quick response and screenshot, it is very helpful.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Could you please share with us a screenshot what you can see in the "Club preferences" and make sure that it is selected English for LANGUAGE. This is what I can see when I select
 English for this customer.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>This is what I can see when I select Spanish language:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please let us know how it goes.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Ticket:
<a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3844" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3844</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Sat, 15 Aug at 4:10 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Olesia,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>The reason that you don’t see any of the problematic classes on the schedule is that I took them off myself to fix the issue for the partner. I just added one back in on Sunday
 at 8:30am (see attached screenshot) and then removed it, but you can see that the Virtual CXWORX class name (to the far right) is showing up in italics and is not active like the other scheduled classes. If you try scheduling one of the classes I listed out
 yourself (and then quickly removing the scheduled class), you will see that this is the case. The logo, the language, and the future scheduling are not the issues. Please escalate this to level 2 – I appreciate it!</span></div>
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<b><span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Amanda Hetherington</span></b><span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'> | Customer Experience Specialist – National
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<span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>Les Mills US |
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Avenir LT Com 35 Light",sans-serif'>363 W Erie St, Suite 200 | Chicago</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<a href="http://www.lesmills.com/" rel="noreferrer"><span style="color:#0563C1">lesmills.com</span></a> | <a href="https://www.facebook.com/LesMillsUS" rel="noreferrer"><span style="color:#0563C1">Facebook</span></a> | <a href="http://www.twitter.com/LesMillsUS" rel="noreferrer"><span style="color:#0563C1">Twitter</span></a> | <a href="http://instagram.com/lesmillstribe" rel="noreferrer"><span style="color:#0563C1">Instagram</span></a> | <a href="https://www.youtube.com/user/lesmillsgroupfitness" rel="noreferrer"><span style="color:#0563C1">YouTube</span></a> | <a href="https://www.linkedin.com/company/les-mills-us-page" rel="noreferrer"><span style="color:#0563C1">LinkedIn</span></a>
 | <a href="https://www.careers.lesmills.com/" rel="noreferrer"><span style="color:#0563C1">Careers</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, August 14, 2020 10:01 AM<br>
<b>To:</b> Amanda Hetherington &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Amanda,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for contacting us today.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Could you please share with us a screenshot of what you can see in the Scheduler for this customer. Also, check the language of the class which you are Scheduling:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please don't be confused by the absence of a logo in short classes. This is done because they are short and the logo simply will not fit there. </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";border:solid windowtext 1.0pt;padding:0in'><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzE1NzkxNTQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.IdSniWlvbrWv5KuSodmNlY0r2gkGpT52EmdPFrBtumQ" alt="Image removed by sender. Image removed by sender."></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>In addition, make sure you schedule your classes for a future date and not a past date. If you select the date is in the past, then you cannot select Weekly, as only Once (Temporary)
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>During the check of the Scheduler, I did not find any problems reported by you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I hope above is answering your question. Please let us know if you have any other questions.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App <br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3844" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3844</a></span></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3844