Subject: CS Candidate - faiz safder
From: faiz safder <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Aug 2020 11:55:46 -0400

| | CS Test

Name | faiz safder
E-mail | [email-masked]
Phone Number | (91) 7906973533
How will you commute to office for work? We are currently only hiring candidates who can reach office by themselves, independently. Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw, Uber etc.
Where do you currently live (area) | house no 24 behra saudagar bada chauraha hardoi u.p

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | BYJUS | BDA | 13-may-2020 | 214001
Previous Employer 2 | NA | NA | NA | NA

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Checking out that the domain is valid
2- Check connection stability
3- Try to open another website to see that is it opening or not
4- possibly website could be down at that moment so will try after some time
5- Clear caches of my browser
6- Try to open again

Situation: You are answering phones for a Pizza Hut outlet. You have a customer calling you to check why he has not received his pizza even after one hour from the time he ordered. When you check, you realised that you took his order on phone, and made an error in entering his address. What would you tell the customer (answer in grammatically correct English) | we are very sorry for the delay.as we are working on your delivery as fast as we can.it was the individual mistake that your food is not delivered on time .
What were your responsibilities in your last employment. Please explain in 150-200 words. | I was appointed as BDA in BYJUS .Where i have to sell their product by fixing appointment with target customer  and then meet them at their respective place and give them a brief introduction of our product and try to close the deal at that present time .there was 5 working day in which we have 2 day of calling in which we were provided with leads of target city and then we have to call each one of them to fix  our appointment for (sat sun mon) where on these three day we have cater all those fixed sessions at their respective schedule  and the objective of these meeting was to close the deal as byjus is a revenue driven company

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer service - responding their queries at first place making them satisfied by our service
great customer service- responding to customer queries at first place managing more customer with same productivity which increase the trust of more customer and loyalty should be possessed while solving query of your customer

What according to you makes you a good candidate for customer service or technical support job? | enthusiasm to connect with different people over the globe and good command of language and intend to do work
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |