Subject: CS Candidate - KARUN KAKAR
From: KARUN KAKAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 Aug 2020 11:25:21 -0400

| | CS Test

Name | KARUN KAKAR
E-mail | [email-masked]
Phone Number | (+91) 8368048497
How will you commute to office for work? We are currently only hiring candidates who can reach office by themselves, independently. Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | DELHI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIYO SOLUTIONS | PRM | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

check internet/wifi connection
reload/refresh the page

Situation: You are answering phones for a Pizza Hut outlet. You have a customer calling you to check why he has not received his pizza even after one hour from the time he ordered. When you check, you realised that you took his order on phone, and made an error in entering his address. What would you tell the customer (answer in grammatically correct English)

Sir sorry for delay.

I would just like to tell you the delivery address.

Please let me know whether it is correct or not.

What were your responsibilities in your last employment. Please explain in 150-200 words.

Job Responsibilities
• Providing Training & Services to Corporate for digital products (Salary accounts & Portal)
• Providing OD facility to Corporate
• Keeping an overall check to prevent fraud
• Handling a team of 7 PROs for managing the portfolio
Training, motivating & guiding PROs
• Area mapping & estimating potential in that area
• Motivating, guiding & training the PROs
• Achieving the sales & collection targets through PROs
•Selling Home loan, loan against property, Business loan, Personal loan, loan against security and gold loan
•Selling CASA, Salary accounts & credit cards
•Doing direct selling and corporate base activities to generate business
Selling of Property, loan and insurance
• Appointing sales executives & commission agents
• Training, motivating & guiding executives
• Achieving sales targets through executives & commission agents

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer service: providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business
great customer service: customer delight concept i.e. surprising a customer by exceeding his or her expectations and thus creating a positive emotional reaction. This emotional reaction leads to word of mouth. ... Customer satisfaction measures the extent to which the expectations of a customer are met (compared to expectations being exceeded).

What according to you makes you a good candidate for customer service or technical support job? | Experience
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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