Subject: Note Added - [#3787] Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 14 Aug 2020 04:05:54 +0000

Hi ,    Charlotte Jansen added a note and wants you to have a look.   Ticket URL:  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3787    Subject:  Virtual App Support - Les Mills   Requester: Scott    Note Content:   <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px"><div dir="ltr">Hi Olesia, For most Video player disconnections, the class still plays, it just restarts part way through.  At what point in the video the class restarts is found in the event log. I don't think we need to highlight the number of issues to the customer, just focus on getting the details of their AV setup.  For this issue I think we just need to close the ticket because they're not providing us with the information we need.  Please send one final follow up to say that we'll close this ticket now, if they still require support please send us a diagram of their AV setup and we'd be happy to investigate.</div></div>