Subject: Ticket re-opened - [#3841] change virtual user email
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 13 Aug 2020 13:49:23 +0000

Hi Pritish Nandi,  Ticket “#3841 – change virtual user email” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3841 to view the ticket.  Ticket comment    
 Dear Oleasia, 

 

 Thank you for your help. 

 

 We have changed the virtual user, however we can’t send the onboarding email again, or generate a temporary password. 

 

 The issue is that the onboarding email was sent to a different user over 5 months ago, and now they’re due to launch in September but cannot log in or have any description about the different steps they need to do to set up their studio 
 etc. 

 

 Now that I have changed the email address of the user, if they click “forgot password” will it be sent to the new user email? 

 

  

 

  

 

 

 

 Thank you and regards, 

  

  

 
 Selina Zeiser | Customer Experience Support 
Les Mills Middle East 
| [email-masked] 
|LinkedIn 

 

 Mob +971 52 6072392|DL 
 +971 4 580 8466  

 
 www.lesmills.com/ae/ 

  

  

 

 

 

   

   

   

   

   

   

 
   
 From: Les Mills International <[email-masked]> 
 
Sent: Thursday, August 13, 2020 5:37 PM 
To: Selina Zeiser <[email-masked]> 
Cc: Help Les Mills Virtual <[email-masked]>; Natalie Gilbert <[email-masked]>; Lauren Downey <[email-masked]> 
Subject: Re: change virtual user email 

 

 

 Hi Selina, 

 
 
 ​ 

 
 
 Thank you for contacting support today. 
 
Unfortunately, we are a Technical Support service and are not authorized to make any changes to the customer’s account. This can only be done by the Sales department. 
 
We will close this ticket for now. If you have any questions about the onboarding process or other technical questions, please let us know and we’ll be happy to help. 

 

   

 
 Best Regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3841 

 

 
 On Fri, 14 Aug at 1:41 AM 
, Selina Zeiser <[email-masked]> wrote:  

 

 
 Dear Virtual Support Team, 

 

 

 
 Can you please change the virtual user for 
[email-masked] ? 

 

 

 
 The user set up email has already been sent in March, however the launch was moved due to COVID-19. 

 

   

 

 New virtual user should be: 

 

 
 Ms Karima Saddik 

 

 
 00966542856314 

 

 
 [email-masked] 

 

   

 

 Please also re-send the onboarding email. 

 

   

 

 

 

 

 

 

 
 Please let me know if you have any questions. 

 

 

 

 

 
 Thank you and regards, 

 

 

 

 

 

 

 Selina Zeiser | Customer Experience Support 
Les Mills Middle East 
| [email-masked] 
|LinkedIn 

 

 
 
 Mob +971 52 6072392|DL 
 +971 4 580 8466  

 

 www.lesmills.com/ae/ 

 

 

 

 

   

 

 

 

 

   

 

 

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