Subject: New Reply Received - Re: ProActive Health
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 13 Aug 2020 05:57:45 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re: ProActive Health  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Woo hoo! Thanks everyone <span id="&#128578;">&#128578;</span>
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<span style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont">Miriam</span><br>
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<font style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont"><span style="font-size:16px"><br>
Miriam Jaclyn Cohen | Business Partnership Manager NSW</span></font>
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<span style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont">Les Mills Asia Pacific | </span><br>
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<font style="font-family:Arial,Helvetica,sans-serif,serif,EmojiFont"><span style="font-size:16px">PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>
tel +61 481 213 176 | fax +612 6282 0563 | [email-masked] | <a href="http://www.lesmills.com.au" rel="noreferrer">www.lesmills.com.au</a> | Linkedin</span></font>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, 13 August 2020 10:30 AM<br>
<b>To:</b> Paul Smith &lt;[email-masked]&gt;<br>
<b>Cc:</b> Les Mills International &lt;[email-masked]&gt;; Miriam Cohen &lt;[email-masked]&gt;; Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: ProActive Health
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<div dir="auto">Great news!
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<div>Thanks all!</div>
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<div>Kind regards </div>
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<div>Greg<br>
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<div dir="ltr">Sent from my iPhone</div>
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<blockquote>On 13 Aug 2020, at 10:15 am, Paul Smith &lt;[email-masked]&gt; wrote:<br>
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<span style="">Just got into the office and checked now – all fixed and 150 classes downloaded
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<b><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:navy'><a href="https://youtu.be/HEXsVd7WSXw" rel="noreferrer"><span style="color:#0563C1">CLICK HERE to view our Corporate profile VIDEO</span></a></span></b>
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<b><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:navy'>Paul Smith</span></b><span style='font-size:12.0pt; font-family:"Times New Roman",serif; color:navy'></span>
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<b><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:navy'>av</span></b><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:navy'> media systems (Vic)</span>
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<span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:navy'>Unit 16/45 Normanby Road</span>
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<span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:navy'>Notting Hill Vic 3168                 
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<span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:navy'>tel:   +61 3 9543 6525</span><span style="color:navy"></span>
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<span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:navy'>fax:  +61 3 9543 6772</span><span style="color:navy"></span>
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<a href="http://www.avsystems.com.au/" rel="noreferrer"><span style='font-size:10.0pt; font-family:"Arial",sans-serif'>www.avsystems.com.au</span></a><span style="color:navy"></span>
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<u><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:blue'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></u><span style="color:navy"></span>
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<b><span style='font-size:12.0pt; font-family:"Arial",sans-serif; color:navy'>MELBOURNE - SYDNEY - BRISBANE - PERTH  </span></b>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Wednesday, 12 August 2020 6:24 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; Paul Smith &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Re: Re: ProActive Health</span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi ​Jasmine,</span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thank you for sharing the details.</span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>As per the backend report we do see that the iPad is downloading other programs as well apart from the Live Background. </span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>@ Hi Paul, Could you please confirm if the issue still persists? </span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Looking for your feedback. </span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Best Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3837" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3837</a></span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>On Wed, 12 Aug at 8:00 PM
<span class="x_separator">, Jasmine &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'>Hi Pritish,
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<span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'>The club is called Pro-Active Health in Inverell NSW Australia
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<span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'>Their Les Mills Asia Pacific Customer # is <span style="background:white">118770</span>
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<span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black; background:white'>LMI username is </span><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black; background:#F7F7F7'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'>
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<span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black; background:white'>Password is Classes2020</span><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'>
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<b><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:black'>Kind Regards,</span></b><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'></span>
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<b><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:black'>Jasmine Bourchier </span></b><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:gray'>| Launch Coach for NSW, QLD, TAS, ACT, NT, SA and WA</span><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'>
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<span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:gray'>Les Mills Asia Pacific | </span><span class="x_xobject"><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#005A95'><a href="mailto:[email-masked]" target="_blank" title="[email-masked]" rel="noreferrer"><span style="color:#005A95">[email-masked]</span></a></span></span><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'></span>
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<span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:gray'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'>
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<span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:gray'>tel +61 2 6215 8120 | fax +612 6282 0563 | </span><span class="x_xobject"><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#005A95'><a href="http://www.lesmills.com.au/" target="_blank" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" rel="noreferrer"><span style="color:#005A95">www.lesmills.com.au</span></a></span></span><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'>
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<span style='font-size:12.0pt; font-family:"Arial Black",sans-serif; color:#C82613'>Re-launch with
</span><span style='font-size:12.0pt; font-family:"Arial",sans-serif; color:#C82613'>​</span><span style='font-size:12.0pt; font-family:"Arial Black",sans-serif; color:#C82613'>Les Mills UNITED  - Join the movement on our global launch date - Saturday the 19th
 September 2020 - <a href="https://www.lesmills.com/united/" target="_blank" title="https://www.lesmills.com/united/" rel="noreferrer"><span style="color:#C82613">CLICK HERE</span></a> for further info</span><span style="font-size:12.0pt; color:black">
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<span class="x_xobject"><b><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:black; background:white'>Grab your comprehensive guide to reopening from our online Re-Set Hub - </span></b></span><span class="x_xobject"><b><u><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:blue; background:white'><a href="https://lesmills.com.au/clubs/reset-your-club" target="_blank" title="https://lesmills.com.au/clubs/reset-your-club" rel="noreferrer">click
 here</a></span></u></b></span><span class="x_xobject"><b><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif; color:black; background:white'> to download. </span></b></span><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'>
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<span style="font-size:12.0pt; color:black"><img id="x__x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzEzNDM2MjUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.KollgHQ_lmCSneGO2WGcV02kUyYIWzEd6Jzw3gouqQs"></span>
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<span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#7F7F7F; background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised us of the contents or trademarks is expressly prohibited. If you
 receive this email in error, please contact us, then delete the email and any attachments.BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN TO MOVE®, CHAIN®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS
 GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.</span><span style="font-size:12.0pt; color:black"></span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>From: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, 12 August 2020 4:56 PM<br>
<b>To:</b> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Miriam Cohen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Re: ProActive Health </span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Greg,</span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thank you for reaching out to us and we are sorry to hear issues with Virtual App.</span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Could you please help us with the club name and the virtual username for the account?</span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Once the information is received we would be able to check the backend and advise you on the possible resolution. </span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Looking forward to your reply soon. </span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Best Regards,</span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Pritish</span>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3837" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3837</a></span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>On Wed, 12 Aug at 6:18 PM
<span class="x_xseparator">, Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Support team,</span>
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<span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>AVMS are setting up a new Virtual App system and content is not loading as expected.
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<span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Please review comments in the email trail by Paul Smith regarding the problem he is experiencing.
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<span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Many thanks for your help.</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Kind Regards,</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Greg</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Greg Cartagena | Virtual AV Support Specialist</span><span style='font-size:11.5pt; font-family:"Helvetica",sans-serif; color:#212121'><br>
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black'>
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<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black'>
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</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>| Email
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<b><span style='font-size:12.0pt; font-family:"Helvetica",sans-serif; color:#212121'>Please note, my standard office hours are: Mondays – Fridays 9:30am – 2:30pm</span></b><b><span style='font-size:12.0pt; font-family:"Times New Roman",serif; color:#212121'>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="https://lesmills.com.au/club/reset-your-club" title='"https://lesmills.com.au/club/reset-your-club" ' rel="noreferrer"><span style="font-size:12.0pt; text-decoration:none"><img width="600" height="128" id="x_x_Picture_x0020_1" alt="/var/folders/cy/jz6gmzgn12lbvn68mt_q971w0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cid77ac257e-e663-4ed4-9678-16f5650ec0da" style="width:6.25in; height:1.3333in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzEzMzc5NTMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.8ICkThmqNkPrMNEgfZsxK6_jLidQUqVyO8FIuQzZa-Y"></span></a></span>
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<b><span style='font-size:9.0pt; font-family:"Arial",sans-serif; color:black'><a href="https://www.lesmills.com.au/returntoteaching" target="_blank" rel="noreferrer"><span style="font-size:10.5pt; color:#0563C1">Download</span></a></span></b><b><span style='font-size:10.5pt; font-family:"Arial",sans-serif; color:black'> our
 comprehensive guide, to help you return to teaching with confidence.  </span></b><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black'>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black; background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If
 you receive this email in error, please contact us, then delete the email and the attachments. BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES
 MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black'>
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<b><span style='font-size:12.0pt; font-family:"Helvetica",sans-serif; color:black'>From:
</span></b><span style='font-size:12.0pt; font-family:"Helvetica",sans-serif; color:black'>Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Wednesday, 12 August 2020 at 2:56 PM<br>
<b>To: </b>Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Paul Smith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>Miriam Cohen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>Re: ProActive Health</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'>Hi Greg,</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'>I was just about to email Paula and ask how he got on.</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'>Shame to hear that it is still not working...</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'>Paul, would you be able to contact the LM App Help desk and explain the troubles you
<span style="background:white">are experiencing? The help desk are 24 hr support and the Australian number is +<b> 61 (28) 3173611</b></span></span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black; background:white'>That is the best suggestion I have at this point.</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<b><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:black'>Kind Regards,</span></b><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<b><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:black'>Jasmine Bourchier </span></b><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:gray'>| Launch Coach for NSW, QLD, TAS, ACT, NT, SA and WA</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:gray'>Les Mills Asia Pacific | </span><span class="x_xxobject"><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#005A95'><a href="mailto:[email-masked]" target="_blank" title="[email-masked]" rel="noreferrer"><span style="color:#005A95">[email-masked]</span></a></span></span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:gray'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:gray'>tel +61 2 6215 8120 | fax +612 6282 0563 | </span><span class="x_xxobject"><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#005A95'><a href="http://www.lesmills.com.au/" target="_blank" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" rel="noreferrer"><span style="color:#005A95">www.lesmills.com.au</span></a></span></span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<span style='font-size:12.0pt; font-family:"Arial Black",sans-serif; color:#C82613'>Re-launch with
</span><span style='font-size:12.0pt; font-family:"Arial",sans-serif; color:#C82613'>​</span><span style='font-size:12.0pt; font-family:"Arial Black",sans-serif; color:#C82613'>Les Mills UNITED  - Join the movement on our global launch date - Saturday the 19th
 September 2020 - <a href="https://www.lesmills.com/united/" target="_blank" title="https://www.lesmills.com/united/" rel="noreferrer"><span style="color:#C82613">CLICK HERE</span></a> for further info</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black'>
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<span class="x_xxobject"><b><span style='font-size:10.5pt; font-family:"Arial",sans-serif; color:black; background:white'>Grab your comprehensive guide to reopening from our online Re-Set Hub - </span></b></span><span class="x_xxobject"><b><u><span style='font-size:10.5pt; font-family:"Arial",sans-serif; color:blue; background:white'><a href="https://lesmills.com.au/clubs/reset-your-club" target="_blank" title="https://lesmills.com.au/clubs/reset-your-club" rel="noreferrer">click
 here</a></span></u></b></span><span class="x_xxobject"><b><span style='font-size:10.5pt; font-family:"Arial",sans-serif; color:black; background:white'> to download. </span></b></span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#7F7F7F; background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised us of the contents or trademarks is expressly prohibited. If you
 receive this email in error, please contact us, then delete the email and any attachments.BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN TO MOVE®, CHAIN®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS
 GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black'>
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<b><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black'>From:</span></b><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black'> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, 12 August 2020 2:51 PM<br>
<b>To:</b> Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Paul Smith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Miriam Cohen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: ProActive Health</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Jasmine,</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>I just spoke to Paul and content is still not showing.
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<span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Can we follow up with those that might be able to help? Thanks…</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Kind Regards,</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Greg</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Greg Cartagena | Virtual AV Support Specialist</span><span style='font-size:11.5pt; font-family:"Helvetica",sans-serif; color:#212121'><br>
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black'>
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<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Tel
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:black'>+61 455 508 248
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>| Email
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<b><span style='font-size:12.0pt; font-family:"Helvetica",sans-serif; color:#212121'>Please note, my standard office hours are: Mondays – Fridays 9:30am – 2:30pm</span></b><b><span style='font-size:12.0pt; font-family:"Times New Roman",serif; color:#212121'>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="https://lesmills.com.au/club/reset-your-club" title='"https://lesmills.com.au/club/reset-your-club" ' rel="noreferrer"><span style="font-size:12.0pt; text-decoration:none"><img width="600" height="128" id="x_x_x_Picture_x0020_1" alt="/var/folders/cy/jz6gmzgn12lbvn68mt_q971w0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cid77ac257e-e663-4ed4-9678-16f5650ec0da" style="width:6.25in; height:1.3333in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzEzMzc5NTQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.AgZjb6NdLnVmopPBjvTlniJV3Tq_hszieP-s_jb-hB8"></span></a></span>
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<b><span style='font-size:9.0pt; font-family:"Arial",sans-serif; color:black'><a href="https://www.lesmills.com.au/returntoteaching" target="_blank" rel="noreferrer"><span style="font-size:10.5pt; color:#0563C1">Download</span></a></span></b><b><span style='font-size:10.5pt; font-family:"Arial",sans-serif; color:black'> our
 comprehensive guide, to help you return to teaching with confidence.  </span></b><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black'>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black; background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If
 you receive this email in error, please contact us, then delete the email and the attachments. BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES
 MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:12.0pt; font-family:"Helvetica",sans-serif; color:black'>From:
</span></b><span style='font-size:12.0pt; font-family:"Helvetica",sans-serif; color:black'>Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Tuesday, 11 August 2020 at 4:02 PM<br>
<b>To: </b>Paul Smith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>Miriam Cohen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>Re: ProActive Health</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'>Hi Paul,</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'>Thanks for raising these issues. I have raised it further with our IT seem because as far as I am aware, we have processed everything correctly in our system and can't see with you
 are experiencing these issues.</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black'>Our IT team have just performed a "re-set" on the clubs account and this should come into effect within the next 24 hours. Please let me know if the content is still not showing and
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<b><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:black'>Kind Regards,</span></b><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:black'>Jasmine Bourchier </span></b><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:gray'>| Launch Coach for NSW, QLD, TAS, ACT, NT, SA and WA</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:gray'>Les Mills Asia Pacific | </span><span class="x_xxxobject"><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#005A95'><a href="mailto:[email-masked]" target="_blank" title="[email-masked]" rel="noreferrer"><span style="color:#005A95">[email-masked]</span></a></span></span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:gray'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:gray'>tel +61 2 6215 8120 | fax +612 6282 0563 | </span><span class="x_xxxobject"><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#005A95'><a href="http://www.lesmills.com.au/" target="_blank" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" rel="noreferrer"><span style="color:#005A95">www.lesmills.com.au</span></a></span></span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<span style='font-size:12.0pt; font-family:"Arial Black",sans-serif; color:#C82613'>Re-launch with
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 September 2020 - <a href="https://www.lesmills.com/united/" target="_blank" title="https://www.lesmills.com/united/" rel="noreferrer"><span style="color:#C82613">CLICK HERE</span></a> for further info</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black'>
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<span class="x_xxxobject"><b><span style='font-size:10.5pt; font-family:"Arial",sans-serif; color:black; background:white'>Grab your comprehensive guide to reopening from our online Re-Set Hub - </span></b></span><span class="x_xxxobject"><b><u><span style='font-size:10.5pt; font-family:"Arial",sans-serif; color:blue; background:white'><a href="https://lesmills.com.au/clubs/reset-your-club" target="_blank" title="https://lesmills.com.au/clubs/reset-your-club" rel="noreferrer">click
 here</a></span></u></b></span><span class="x_xxxobject"><b><span style='font-size:10.5pt; font-family:"Arial",sans-serif; color:black; background:white'> to download. </span></b></span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<b><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black'>From:</span></b><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black'> Paul Smith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, 11 August 2020 1:48 PM<br>
<b>To:</b> Miriam Cohen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: ProActive Health</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thanks Miriam,
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>I don’t know what Bens launch date is as the delay has been the iPads. Now that I have the iPad and can potentially send this off this week the delay now is getting g the classes downloaded
 and linking tot he online schedule.  Ben could potentially install next week and start testing if I can these two issues addressed.  A bit of a catch 22 at the moment
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Paul Smith</span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Director (Vic)</span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>TEL: 0410 587 544</span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>(Sent from iPhone)</span>
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<b><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black'>From:</span></b><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black'> Miriam Cohen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, August 11, 2020 1:31:58 PM<br>
<b>To:</b> Paul Smith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: ProActive Health</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:#212121'>Hi Paul.</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:#212121'>Thanks for the update.</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:#212121'>The downloads should be able to be fixed. Jasmine will just need to adjust their launch date. Do you have an idea of when they might receive the iPad? That will help her with
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:#212121'>In regards to not connecting to the scheduler, I haven't heard of this before.</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:#212121'><a id="OWAAM000001" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Greg Cartagena</span></a> have you come across this
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:#212121'>Thanks everyone,</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:#212121'>Miriam</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Get <a href="https://aka.ms/ghei36" rel="noreferrer">
Outlook for Android</a> </span>
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<b><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black'>From:</span></b><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif; color:black'> Paul Smith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, August 11, 2020 12:01:00 PM<br>
<b>To:</b> Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Miriam Cohen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> ProActive Health</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Good Morning Jasmine, Miriam, hope you’re both going well.</span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Our 4 ipads arrived today, and I am currently downloading classes for YMCA Parks,  High Country Fitness and have just completed the classes for ProActive Health.</span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>I have just spoken to Ben at ProActive and he’s excited that its all coming together now – we should have this off to him at the end of this week.
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Jasmine the download for ProActive is only 19 classes and they are all live backgrounds – I know this occurred a few times before and it was incorrect and required resetting at your end somewhere
 – can you please check this as I’m sure this is not correct with just live backgrounds. Additionally the App is not linking to the scheduler , there seems to be a couple of issues on this one so far.
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>thanks in advance,
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<b><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:navy'><a href="https://youtu.be/HEXsVd7WSXw" rel="noreferrer"><span style="color:#0563C1">CLICK HERE to view our Corporate profile VIDEO</span></a></span></b><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:navy'>Unit 16/45 Normanby Road</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:navy'>tel:   +61 3 9543 6525</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:navy'>fax:  +61 3 9543 6772</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<b>+61 410 587 544</b></span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="http://www.avsystems.com.au/" rel="noreferrer"><span style='font-family:"Arial",sans-serif'>www.avsystems.com.au</span></a></span>
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<b><span style='font-size:12.0pt; font-family:"Arial",sans-serif; color:navy'>MELBOURNE - SYDNEY - BRISBANE - PERTH  </span></b><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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