Subject: New Reply Received - Re: ProActive Health
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 13 Aug 2020 00:30:41 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re: ProActive Health  Ticket comment <div>Great news!
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<div>Thanks all!</div>
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<div>Kind regards </div>
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<div>Greg<br>
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<div>On 13 Aug 2020, at 10:15 am, Paul Smith &lt;[email-masked]&gt; wrote:<br>
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy'>Paul Smith</span></b><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:navy'></span>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:navy'>Unit 16/45 Normanby Road</span></div>
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<u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:blue'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></u><span style="color:navy"></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 12 August 2020 6:24 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; Paul Smith &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Re: Re: ProActive Health</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi ​Jasmine,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for sharing the details.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>As per the backend report we do see that the iPad is downloading other programs as well apart from the Live Background. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>@ Hi Paul, Could you please confirm if the issue still persists? </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Looking for your feedback. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3837" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3837</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Wed, 12 Aug at 8:00 PM
<span class="separator">, Jasmine &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Hi Pritish,
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>The club is called Pro-Active Health in Inverell NSW Australia
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Their Les Mills Asia Pacific Customer # is <span style="background:white">118770</span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white'>LMI username is </span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:#F7F7F7'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Kind Regards,</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Jasmine Bourchier </span></b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| Launch Coach for NSW, QLD, TAS, ACT, NT, SA and WA</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>Les Mills Asia Pacific | </span><span class="xobject"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#005A95'><a href="mailto:[email-masked]" target="_blank" title="[email-masked]" rel="noreferrer"><span style="color:#005A95">[email-masked]</span></a></span></span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>tel +61 2 6215 8120 | fax +612 6282 0563 | </span><span class="xobject"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#005A95'><a href="http://www.lesmills.com.au/" target="_blank" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" rel="noreferrer"><span style="color:#005A95">www.lesmills.com.au</span></a></span></span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>
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<span style='font-size:12.0pt;font-family:"Arial Black",sans-serif;color:#C82613'>Re-launch with
</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#C82613'>​</span><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif;color:#C82613'>Les Mills UNITED  - Join the movement on our global launch date - Saturday the 19th
 September 2020 - <a href="https://www.lesmills.com/united/" target="_blank" title="https://www.lesmills.com/united/" rel="noreferrer"><span style="color:#C82613">CLICK HERE</span></a> for further info</span><span style="font-size:12.0pt;color:black">
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<span class="xobject"><b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black;background:white'>Grab your comprehensive guide to reopening from our online Re-Set Hub - </span></b></span><span class="xobject"><b><u><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:blue;background:white'><a href="https://lesmills.com.au/clubs/reset-your-club" target="_blank" title="https://lesmills.com.au/clubs/reset-your-club" rel="noreferrer">click
 here</a></span></u></b></span><span class="xobject"><b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:black;background:white'> to download. </span></b></span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#7F7F7F;background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised us of the contents
 or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN TO MOVE®, CHAIN®, CLUB COUNT®, CXWORX®,  IMMERSIVE
 FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.</span><span style="font-size:12.0pt;color:black"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, 12 August 2020 4:56 PM<br>
<b>To:</b> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Miriam Cohen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Re: ProActive Health </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Greg,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to us and we are sorry to hear issues with Virtual App.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Could you please help us with the club name and the virtual username for the account?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Once the information is received we would be able to check the backend and advise you on the possible resolution. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Looking forward to your reply soon. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Pritish</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3837" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3837</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Wed, 12 Aug at 6:18 PM
<span class="xseparator">, Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>AVMS are setting up a new Virtual App system and content is not loading as expected.
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please review comments in the email trail by Paul Smith regarding the problem he is experiencing.
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Many thanks for your help.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist</span><span style='font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#212121'><br>
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Tel
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<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#212121'>Please note, my standard office hours are: Mondays – Fridays 9:30am – 2:30pm</span></b><b><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://lesmills.com.au/club/reset-your-club" title='"https://lesmills.com.au/club/reset-your-club" ' rel="noreferrer"><span style="font-size:12.0pt;text-decoration:none"><img width="600" height="128" style="width:6.25in;height:1.3333in" id="x_Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzEzMzc5NTMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.8ICkThmqNkPrMNEgfZsxK6_jLidQUqVyO8FIuQzZa-Y" alt="/var/folders/cy/jz6gmzgn12lbvn68mt_q971w0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cid77ac257e-e663-4ed4-9678-16f5650ec0da"></span></a></span></div>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'><a href="https://www.lesmills.com.au/returntoteaching" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;color:#0563C1">Download</span></a></span></b><b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black'> our
 comprehensive guide, to help you return to teaching with confidence.  </span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>
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<b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black'>Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Wednesday, 12 August 2020 at 2:56 PM<br>
<b>To: </b>Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Paul Smith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>Miriam Cohen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>Re: ProActive Health</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Hi Greg,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>I was just about to email Paula and ask how he got on.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Shame to hear that it is still not working...</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Paul, would you be able to contact the LM App Help desk and explain the troubles you
<span style="background:white">are experiencing? The help desk are 24 hr support and the Australian number is +<b> 61 (28) 3173611</b></span></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white'>That is the best suggestion I have at this point.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Kind Regards,</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Jasmine Bourchier </span></b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| Launch Coach for NSW, QLD, TAS, ACT, NT, SA and WA</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>Les Mills Asia Pacific | </span><span class="xxobject"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#005A95'><a href="mailto:[email-masked]" target="_blank" title="[email-masked]" rel="noreferrer"><span style="color:#005A95">[email-masked]</span></a></span></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>tel +61 2 6215 8120 | fax +612 6282 0563 | </span><span class="xxobject"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#005A95'><a href="http://www.lesmills.com.au/" target="_blank" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" rel="noreferrer"><span style="color:#005A95">www.lesmills.com.au</span></a></span></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:12.0pt;font-family:"Arial Black",sans-serif;color:#C82613'>Re-launch with
</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#C82613'>​</span><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif;color:#C82613'>Les Mills UNITED  - Join the movement on our global launch date - Saturday the 19th
 September 2020 - <a href="https://www.lesmills.com/united/" target="_blank" title="https://www.lesmills.com/united/" rel="noreferrer"><span style="color:#C82613">CLICK HERE</span></a> for further info</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>
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<span class="xxobject"><b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black;background:white'>Grab your comprehensive guide to reopening from our online Re-Set Hub - </span></b></span><span class="xxobject"><b><u><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:blue;background:white'><a href="https://lesmills.com.au/clubs/reset-your-club" target="_blank" title="https://lesmills.com.au/clubs/reset-your-club" rel="noreferrer">click
 here</a></span></u></b></span><span class="xxobject"><b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black;background:white'> to download. </span></b></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#7F7F7F;background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised us of the contents
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 FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, 12 August 2020 2:51 PM<br>
<b>To:</b> Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Paul Smith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Miriam Cohen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: ProActive Health</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jasmine,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I just spoke to Paul and content is still not showing.
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Can we follow up with those that might be able to help? Thanks…</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist</span><span style='font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#212121'><br>
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#212121'>Please note, my standard office hours are: Mondays – Fridays 9:30am – 2:30pm</span></b><b><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://lesmills.com.au/club/reset-your-club" title='"https://lesmills.com.au/club/reset-your-club" ' rel="noreferrer"><span style="font-size:12.0pt;text-decoration:none"><img width="600" height="128" style="width:6.25in;height:1.3333in" id="x_x_Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzEzMzc5NTQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.AgZjb6NdLnVmopPBjvTlniJV3Tq_hszieP-s_jb-hB8" alt="/var/folders/cy/jz6gmzgn12lbvn68mt_q971w0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cid77ac257e-e663-4ed4-9678-16f5650ec0da"></span></a></span></div>
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 comprehensive guide, to help you return to teaching with confidence.  </span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black;background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents
 or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and the attachments. BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE
 FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black'>Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Tuesday, 11 August 2020 at 4:02 PM<br>
<b>To: </b>Paul Smith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>Miriam Cohen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>Re: ProActive Health</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Hi Paul,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Thanks for raising these issues. I have raised it further with our IT seem because as far as I am aware, we have processed everything correctly in our system and
 can't see with you are experiencing these issues.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Our IT team have just performed a "re-set" on the clubs account and this should come into effect within the next 24 hours. Please let me know if the content is still
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Kind Regards,</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Jasmine Bourchier </span></b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| Launch Coach for NSW, QLD, TAS, ACT, NT, SA and WA</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>Les Mills Asia Pacific | </span><span class="xxxobject"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#005A95'><a href="mailto:[email-masked]" target="_blank" title="[email-masked]" rel="noreferrer"><span style="color:#005A95">[email-masked]</span></a></span></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>tel +61 2 6215 8120 | fax +612 6282 0563 | </span><span class="xxxobject"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#005A95'><a href="http://www.lesmills.com.au/" target="_blank" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" rel="noreferrer"><span style="color:#005A95">www.lesmills.com.au</span></a></span></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:12.0pt;font-family:"Arial Black",sans-serif;color:#C82613'>Re-launch with
</span><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#C82613'>​</span><span style='font-size:12.0pt;font-family:"Arial Black",sans-serif;color:#C82613'>Les Mills UNITED  - Join the movement on our global launch date - Saturday the 19th
 September 2020 - <a href="https://www.lesmills.com/united/" target="_blank" title="https://www.lesmills.com/united/" rel="noreferrer"><span style="color:#C82613">CLICK HERE</span></a> for further info</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>
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<span class="xxxobject"><b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black;background:white'>Grab your comprehensive guide to reopening from our online Re-Set Hub - </span></b></span><span class="xxxobject"><b><u><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:blue;background:white'><a href="https://lesmills.com.au/clubs/reset-your-club" target="_blank" title="https://lesmills.com.au/clubs/reset-your-club" rel="noreferrer">click
 here</a></span></u></b></span><span class="xxxobject"><b><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:black;background:white'> to download. </span></b></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#7F7F7F;background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised us of the contents
 or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN TO MOVE®, CHAIN®, CLUB COUNT®, CXWORX®,  IMMERSIVE
 FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> Paul Smith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, 11 August 2020 1:48 PM<br>
<b>To:</b> Miriam Cohen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: ProActive Health</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I don’t know what Bens launch date is as the delay has been the iPads. Now that I have the iPad and can potentially send this off this week the delay now is getting g the
 classes downloaded and linking tot he online schedule.  Ben could potentially install next week and start testing if I can these two issues addressed.  A bit of a catch 22 at the moment
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> Miriam Cohen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, August 11, 2020 1:31:58 PM<br>
<b>To:</b> Paul Smith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: ProActive Health</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#212121'>Hi Paul.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#212121'>Thanks for the update.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#212121'>The downloads should be able to be fixed. Jasmine will just need to adjust their launch date. Do you have an idea of when they might
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#212121'>In regards to not connecting to the scheduler, I haven't heard of this before.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#212121'><a id="OWAAM000001" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Greg Cartagena</span></a> have
 you come across this when supporting clubs?</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#212121'>Thanks everyone,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#212121'>Miriam</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<a href="https://aka.ms/ghei36" rel="noreferrer">Outlook for Android</a> </span></div>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> Paul Smith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, August 11, 2020 12:01:00 PM<br>
<b>To:</b> Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Miriam Cohen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Greg Cartagena &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> ProActive Health</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Good Morning Jasmine, Miriam, hope you’re both going well.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Our 4 ipads arrived today, and I am currently downloading classes for YMCA Parks,  High Country Fitness and have just completed the classes for ProActive Health.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I have just spoken to Ben at ProActive and he’s excited that its all coming together now – we should have this off to him at the end of this week.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Jasmine the download for ProActive is only 19 classes and they are all live backgrounds – I know this occurred a few times before and it was incorrect and required resetting
 at your end somewhere – can you please check this as I’m sure this is not correct with just live backgrounds. Additionally the App is not linking to the scheduler , there seems to be a couple of issues on this one so far.
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