Subject: Re: LSM Joining Case Test - Anupam Sengupta
From: Anupam Sengupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Aug 2020 06:26:56 -0400

| | LSM Joining Case Test

Name | Anupam Sengupta
E-mail | [email-masked]
Phone Number | (+91) 8802207175
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The most appropriate blurb to respond to this query is blurb number 2 cause in order to provide excellent Customer Service as agents represent the company to prospects and customers alike. The way they portray the company will help customers in their decision to do business with the customer for future. Therefore agents must be courteous and informative, while also answering questions correctly.On the flip side of reputation management, customer service departments receive positive reviews of the company on a daily basis. These reviews can be showcased on website, social media, and anywhere else where people can see them. Building a good communication structure into company so that customer service department can provide feedback to the right department quickly is so important to the long-term success with both customer service and company.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Simple and basic difference between a Good customer service and Great Customer is just only how we treat our guests for the company. As good customer service will always meet the expectations where great customer service will always exceeding the expectations. As we know competition in any line of business is getting higher so customer services need to be more human friendly, innovative with customers showing empathy to their problems and resolve it on first time so are one of the baseline of a great customer services. Any services need to understand customer point of view to fulfill the highest standards of customer services at a time then automatically the services will become great towards customer's satisfaction and eventually become loyal towards company.

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