Subject: CS Candidate - Kushal Kumar
From: Kushal Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 12 Aug 2020 05:30:30 -0400

| | CS Test

Name | Kushal Kumar
E-mail | [email-masked]
Phone Number | (+91) 8826273684
How will you commute to office for work? We are currently only hiring candidates who can reach office by themselves, independently. Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Charanjeet Documentation | Computer operater | 15 february | 15,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check all the steps that i was performing to prepare a website, and if there is any problem then i will correct that problem.

Situation: You are answering phones for a Pizza Hut outlet. You have a customer calling you to check why he has not received his pizza even after one hour from the time he ordered. When you check, you realised that you took his order on phone, and made an error in entering his address. What would you tell the customer (answer in grammatically correct English)

First of all, i will make the customer to calm down and then the first thing will be the correction of the address and i'll inform the customer that your order is on the way to their destination.

What were your responsibilities in your last employment. Please explain in 150-200 words.

My last job was to deal with the customer and prepare their documents lik affidavit, indemnity bond, N.O.C, etc. and helping them and suggesting them the right document to prepare to prepare for.
My another work was to make customer's registery documents registered in the office of the Sub-Registrar, New Delhi. My another work was to collect money qnd different property documents from customers officee and their residences as half of our work operates on the mobile phone and the last i have to make excel sheet and submit it to my boss and show him that how much work we have done on a present day what will be our next day challenges from our work and from where we have to collect payments for our work.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service will perform his work for salary purpose and a great customer service will do so that he will be going to learn somethinh new.
A good customer service will not talk patiently and a great customer service will talk patiently to the customer and make her/his problem solve in a efficient way.

What according to you makes you a good candidate for customer service or technical support job? | The patience level on mine will make me a good candidate compatibl for a customer support job and i will deal with the customer in a soothing way.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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