Subject: FW: global support tickets missing State
From: Andrés Figueroa (AFIG) <[email-masked]>
To: "Heta Nyrhinen (HNYR)" <[email-masked]>
Cc: "Morgan Schultz (MOTZ)" <[email-masked]>, "Sara Aknooni (SRAK)" <[email-masked]>, ashish <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Date: Wed, 12 Aug 2020 09:06:47 +0000

Hi Heta,
Our customer Service colleagues ask us to be extra careful with the addresses we provide them. It seems we are making some mistakes. Morgan has attached some mails with examples. Please
make sure this is addressed.

From: Morgan Schultz (MOTZ)
Sent: 11. august 2020 21:10
To: Andrés Figueroa (AFIG) <[email-masked]>
Subject: global support tickets missing State

See attached.

Thank you,

Morgan Schultz
Customer Service and Logistics Manager / Americas
+1-860-661-2921
 [[email-masked]]
166 Main Street · Old Saybrook CT 06475 · USA
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=02%7C01%7CAFIG%40eposaudio.com%7C62a6939f287c435238e908d83e2a2b92%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637327699168202159&sdata=OFtpHfU8zAXv7z2IbUwRlARjFWl47CQhJTXJF33K0LA%3D&reserved=0>

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<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fsennheisergaming&data=02%7C01%7CAFIG%40eposaudio.com%7C62a6939f287c435238e908d83e2a2b92%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637327699168212155&sdata=WWgNMi9bcJXPeAvOwd3S37ZK9a5h01SPXtglgbdNVuY%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fsennheisergaming&data=02%7C01%7CAFIG%40eposaudio.com%7C62a6939f287c435238e908d83e2a2b92%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637327699168212155&sdata=ZoGjd2E56v4Iek8WU5d6nOIofjpkC1%2B5UBfK1dQfLWk%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fsennheisergamer&data=02%7C01%7CAFIG%40eposaudio.com%7C62a6939f287c435238e908d83e2a2b92%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637327699168222146&sdata=UZavB27n61hlW6nMr555KV%2FFEL6PK1Kxr%2BIU3mWW3us%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2F&data=02%7C01%7CAFIG%40eposaudio.com%7C62a6939f287c435238e908d83e2a2b92%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637327699168222146&sdata=nzNYQ2zXnXCkaYSyJYYTnh%2B%2FWEigptkiAdcdNWtZf0o%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsennheisergaming%2F&data=02%7C01%7CAFIG%40eposaudio.com%7C62a6939f287c435238e908d83e2a2b92%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637327699168232142&sdata=l5lcxCnYccogrW5p1cjajjcGHsbQsyDKxR6qszYAQRo%3D&reserved=0>

Subject: FW: New RMA inquiry request - 93074
From: EPOS Customer Service US <[email-masked]>
To: "Morgan Schultz (MOTZ)" <[email-masked]>
Date: Tue, 11 Aug 2020 19:08:58 +0000

Missing state

Andrea Dunn
Customer Service / Americas
1-800-332-7439

166 Main Street · Old Saybrook CT 06475 · USA

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Cmotz%40eposaudio.com%7C5d977f0074054415715908d83e2a006b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637327697395169934&sdata=KAq0onHUiuliXDM5bQClYwFoSL4Kp76npwZsHq3YQSQ%3D&reserved=0> · Follow us here

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=02%7C01%7Cmotz%40eposaudio.com%7C5d977f0074054415715908d83e2a006b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637327697395179934&sdata=lxFpksLqiX8UcuwDkX85M6gPjpssa7iQUKbDuVAamJo%3D&reserved=0> <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FEpos_audio&data=02%7C01%7Cmotz%40eposaudio.com%7C5d977f0074054415715908d83e2a006b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637327697395179934&sdata=X2loqo%2BJIVhfHLEBoxZBRfPMd4OcPi17FehON3jP1lw%3D&reserved=0>  <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2F&data=02%7C01%7Cmotz%40eposaudio.com%7C5d977f0074054415715908d83e2a006b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637327697395189930&sdata=xGqltQF3y8IC6FfhfAC9SpEudR9lmzq9Iv5XTDbJ8Sk%3D&reserved=0>

From: EPOS Global Support <[email-masked]>
Sent: Tuesday, August 11, 2020 7:45 AM
To: EPOS Customer Service US <[email-masked]>
Subject: New RMA inquiry request - 93074

        This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:

Company Name:

Name: Christopher McGehee

Phone: (661) 330-7114

Email:[email-masked]​ ​

Address line 1: 207 Vista Verde Way

Address line 2:

Postal Code: 93309

City: Bakersfield

Country: USA

Products and quantities

Article nr. (Quantity):

1000240(1)

Process: gaming_warranty_snow

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: 2302333b-dbc8-11ea-9962-083851da313f 2302333b-dbc8-11ea-9962-083851da313f 7f8600d

Subject: FW: New RMA inquiry request - 96258
From: EPOS Customer Service US <[email-masked]>
To: "Morgan Schultz (MOTZ)" <[email-masked]>
Date: Tue, 11 Aug 2020 19:08:37 +0000

Missing state

Andrea Dunn
Customer Service / Americas
1-800-332-7439

166 Main Street · Old Saybrook CT 06475 · USA

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Cmotz%40eposaudio.com%7C615525847b30405e69c308d83e29f39f%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637327697318572085&sdata=mH7jz5ekjy%2FEF%2B%2FtzJxUUyEyltc2nBnm7%2FzQbzGenC0%3D&reserved=0> · Follow us here

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From: EPOS Global Support <[email-masked]>
Sent: Tuesday, August 11, 2020 2:02 AM
To: EPOS Customer Service US <[email-masked]>
Subject: New RMA inquiry request - 96258

        This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:

Company Name:

Name: Michael Johnson

Phone: 5089443568

Email:[email-masked]​ ​

Address line 1: 125 Tremont st

Address line 2:

Postal Code: 02780

City: Taunton

Country: Usa

Products and quantities

Article nr. (Quantity):

1000243(1)

Process: gaming_warranty_snow

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: 29a2fa78-db98-11ea-b7a3-40ea7f6aa366 29a2fa78-db98-11ea-b7a3-40ea7f6aa366 7f8600d

Subject: FW: New RMA inquiry request - 94908
From: EPOS Customer Service US <[email-masked]>
To: "Morgan Schultz (MOTZ)" <[email-masked]>
Date: Tue, 11 Aug 2020 19:08:10 +0000

Here is one missing the state

Andrea Dunn
Customer Service / Americas
1-800-332-7439

166 Main Street · Old Saybrook CT 06475 · USA

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Cmotz%40eposaudio.com%7Cfae851ea40a947c974fb08d83e29e3ca%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637327696921678063&sdata=rk%2F7TTI6dQzPZ6NgY6XjFmeti0H7Fp3Nva%2BnmczeGFw%3D&reserved=0> · Follow us here

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From: EPOS Global Support <[email-masked]>
Sent: Tuesday, August 11, 2020 1:48 PM
To: EPOS Customer Service US <[email-masked]>
Subject: New RMA inquiry request - 94908

        This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:

Company Name:

Name: Dewey Brown

Phone: +1 7066925170

Email:[email-masked]​ ​

Address line 1: 612 W.Price Creek Rd

Address line 2:

Postal Code: 30175

City: Talking rock

Country: USA

Products and quantities

Article nr. (Quantity):

1000244(1)

Process: gaming_warranty_snow

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: d2015487-dbfa-11ea-9156-c9697c0c8523 d2015487-dbfa-11ea-9156-c9697c0c8523 7f8600d