Subject: Assigned to Group - Re: ProActive Health
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Wed, 12 Aug 2020 06:56:16 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Re: ProActive Health Hi Support team,

AVMS are setting up a new Virtual App system and content is not loading as expected.

Please review comments in the email trail by Paul Smith regarding the problem he is experiencing.

Many thanks for your help.

Kind Regards,

Greg

Greg Cartagena | Virtual AV Support Specialist
Les Mills Asia Pacific | www.lesmills.com.au<http://www.lesmills.com.au>
PO Box 3998 Manuka ACT 2603 AUSTRALIA
Tel +61 455 508 248 | Email [email-masked]

Please note, my standard office hours are: Mondays – Fridays 9:30am – 2:30pm

[/var/folders/cy/jz6gmzgn12lbvn68mt_q971w0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cid77ac257e-e663-4ed4-9678-16f5650ec0da]<https://lesmills.com.au/club/reset-your-club>

Download<https://www.lesmills.com.au/returntoteaching> our comprehensive guide, to help you return to teaching with confidence.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and the attachments. BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.

From: Jasmine Bourchier <[email-masked]>
Date: Wednesday, 12 August 2020 at 2:56 PM
To: Greg Cartagena <[email-masked]>, Paul Smith <[email-masked]>
Cc: Miriam Cohen <[email-masked]>
Subject: Re: ProActive Health

Hi Greg,

I was just about to email Paula and ask how he got on.

Shame to hear that it is still not working...

Paul, would you be able to contact the LM App Help desk and explain the troubles you are experiencing? The help desk are 24 hr support and the Australian number is + 61 (28) 3173611

That is the best suggestion I have at this point.

​

Kind Regards,

Jasmine Bourchier | Launch Coach for NSW, QLD, TAS, ACT, NT, SA and WA

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<http://www.lesmills.com.au/>

Re-launch with ​Les Mills UNITED  - Join the movement on our global launch date - Saturday the 19th September 2020 - CLICK HERE<https://www.lesmills.com/united/> for further info

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://lesmills.com.au/clubs/reset-your-club> to download.
The contents of this email and its attachments are confidential and privileged. Any unauthorised us of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN TO MOVE®, CHAIN®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.

________________________________
From: Greg Cartagena <[email-masked]>
Sent: Wednesday, 12 August 2020 2:51 PM
To: Jasmine Bourchier <[email-masked]>; Paul Smith <[email-masked]>
Cc: Miriam Cohen <[email-masked]>
Subject: Re: ProActive Health

Hi Jasmine,

I just spoke to Paul and content is still not showing.

Can we follow up with those that might be able to help? Thanks…

Kind Regards,

Greg

Greg Cartagena | Virtual AV Support Specialist
Les Mills Asia Pacific | www.lesmills.com.au<http://www.lesmills.com.au>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

Tel +61 455 508 248 | Email [email-masked]

Please note, my standard office hours are: Mondays – Fridays 9:30am – 2:30pm

[/var/folders/cy/jz6gmzgn12lbvn68mt_q971w0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cid77ac257e-e663-4ed4-9678-16f5650ec0da]<https://lesmills.com.au/club/reset-your-club>

Download<https://www.lesmills.com.au/returntoteaching> our comprehensive guide, to help you return to teaching with confidence.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and the attachments. BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.

From: Jasmine Bourchier <[email-masked]>
Date: Tuesday, 11 August 2020 at 4:02 PM
To: Paul Smith <[email-masked]>
Cc: Miriam Cohen <[email-masked]>, Greg Cartagena <[email-masked]>
Subject: Re: ProActive Health

Hi Paul,

Thanks for raising these issues. I have raised it further with our IT seem because as far as I am aware, we have processed everything correctly in our system and can't see with you are experiencing these issues.

Our IT team have just performed a "re-set" on the clubs account and this should come into effect within the next 24 hours. Please let me know if the content is still not showing and it is still not linking to the scheduler by tomorrow afternoon.

​

Kind Regards,

Jasmine Bourchier | Launch Coach for NSW, QLD, TAS, ACT, NT, SA and WA

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<http://www.lesmills.com.au/>

Re-launch with ​Les Mills UNITED  - Join the movement on our global launch date - Saturday the 19th September 2020 - CLICK HERE<https://www.lesmills.com/united/> for further info

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://lesmills.com.au/clubs/reset-your-club> to download.

The contents of this email and its attachments are confidential and privileged. Any unauthorised us of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN TO MOVE®, CHAIN®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.

________________________________

From: Paul Smith <[email-masked]>
Sent: Tuesday, 11 August 2020 1:48 PM
To: Miriam Cohen <[email-masked]>; Jasmine Bourchier <[email-masked]>; Greg Cartagena <[email-masked]>
Cc: Greg Cartagena <[email-masked]>
Subject: Re: ProActive Health

Thanks Miriam,

I don’t know what Bens launch date is as the delay has been the iPads. Now that I have the iPad and can potentially send this off this week the delay now is getting g the classes downloaded and linking tot he online schedule.  Ben could potentially install next week and start testing if I can these two issues addressed.  A bit of a catch 22 at the moment ?

Paul Smith

Director (Vic)

AV Media Systems (VIC)

TEL: 0410 587 544

[email-masked]

(Sent from iPhone)

________________________________

From: Miriam Cohen <[email-masked]>
Sent: Tuesday, August 11, 2020 1:31:58 PM
To: Paul Smith <[email-masked]>; Jasmine Bourchier <[email-masked]>; Greg Cartagena <[email-masked]>
Cc: Greg Cartagena <[email-masked]>
Subject: Re: ProActive Health

Hi Paul.

Thanks for the update.

The downloads should be able to be fixed. Jasmine will just need to adjust their launch date. Do you have an idea of when they might receive the iPad? That will help her with setting the date.

In regards to not connecting to the scheduler, I haven't heard of this before.

@Greg Cartagena<mailto:[email-masked]> have you come across this when supporting clubs?

Thanks everyone,

Miriam

Get Outlook for Android<https://aka.ms/ghei36>

________________________________

From: Paul Smith <[email-masked]>
Sent: Tuesday, August 11, 2020 12:01:00 PM
To: Jasmine Bourchier <[email-masked]>; Miriam Cohen <[email-masked]>
Cc: Greg Cartagena <[email-masked]>
Subject: ProActive Health

Good Morning Jasmine, Miriam, hope you’re both going well.

Our 4 ipads arrived today, and I am currently downloading classes for YMCA Parks,  High Country Fitness and have just completed the classes for ProActive Health.

I have just spoken to Ben at ProActive and he’s excited that its all coming together now – we should have this off to him at the end of this week.

Jasmine the download for ProActive is only 19 classes and they are all live backgrounds – I know this occurred a few times before and it was incorrect and required resetting at your end somewhere – can you please check this as I’m sure this is not correct with just live backgrounds. Additionally the App is not linking to the scheduler , there seems to be a couple of issues on this one so far.

thanks in advance,

Paul,

CLICK HERE to view our Corporate profile VIDEO<https://youtu.be/HEXsVd7WSXw>

Paul Smith

Director

av media systems (Vic)

Unit 16/45 Normanby Road

Notting Hill Vic 3168

Australia

tel:   +61 3 9543 6525

fax:  +61 3 9543 6772

mob +61 410 587 544

www.avsystems.com.au<http://www.avsystems.com.au/>

[email-masked]<mailto:[email-masked]>

MELBOURNE - SYDNEY - BRISBANE - PERTH

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 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3837