Subject: Ticket re-opened - [#3836] Re: Ticket Closed - Re: Having trouble syncing computer to ipad
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 11 Aug 2020 19:45:07 +0000

Hi Pritish Nandi,  Ticket “#3836 – Re: Ticket Closed – Re: Having trouble syncing computer to ipad” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3836 to view the ticket.  Ticket comment   What about the password update? What’s the deal with that?     
   On 2020-08-11 12:54, Les Mills International wrote: > Hi Alicia, > ​ >  > Thank you for contacting us today. We are sorry about your problem > with Virtual. >  > You see the error message “Your device is not synced” because your > iPad has not been connected to the Internet in the last 8 days. We > recommend connecting iPad to a stable Wi-Fi source at least once every > 7 days for 30 minutes minimum: >  > ​https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084199-does-my-ipad-need-to-be-online-all-the-time- >  >  > Connect your iPad to the internet and run the diagnostic test again, > it will reestablish a connection between the App and the Scheduler. >  > ​Please let us know how it goes. We will keep this ticket open for > another 48 hours if you have any further questions. >  > Kind regards, > Olesia > Customer Services > Les Mills Virtual App >  > Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3836 >  >  >> On Wed, 12 Aug at 6:41 AM , Alicia <[email-masked]> wrote: >> I am having some more issues with our iPad. I have attached some >> pictures. Any help in this matter would be greatly appreciated. >>  >> Alicia Prejean >> Cajun Fitness Rayne >> Site Manager >> 337-334-7060 >>  >> On 2020-07-25 04:21, Les Mills International wrote: >>> Dear Alicia, >>>  >>> Your ticket – Re: Having trouble syncing computer to ipad – has >> been >>> closed. >>>  >>> We hope that the ticket was resolved to your satisfaction. If you >> feel >>> that the ticket should not be closed or if the ticket has not been >>> resolved, please reply to this email. >>>  >>> Sincerely, >>> Les Mills International Support Team >>> https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3774 >>> 3774:859387 >  3836:859387