Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 11 Aug 2020 16:25:38 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Yes that was the issue I was having last week and the week before. You can try to
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>. </span></div>
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<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Monday, August 10, 2020 11:13 PM<br>
<b>To:</b> Erica Melton<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</span>
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<div class="MsoNormal" style="background:lightyellow"><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Hi Erica,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>From previous correspondence I'm under the impression you're receiving the password reset emails but they are arriving too late?  If so, please confirm an alternative email
 address for the password reset to go to.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Many thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Charlotte<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3797&amp;c=E,1,1gzhQVl7qOVL0jERqkdoYeAb_u-xZNmIh3a9luGhF_t4SiKMqjFWiuUwrYFtYmtHmC1qVXkiDm96gmX2F4AqW0EA74rkFIohxZik7CsJUqof4b70Tw,,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3797</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>On Tue, 11 Aug at 8:52 AM
<span class="separator">, Erica &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We have no received the ipads yet. Nothing has been installed yet. I can work on it when we received them. But I am unable to get into the log in at this point
 on my computer. </span></div>
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<b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";color:#92278F;text-transform:uppercase;letter-spacing:1.5pt'>Erica Melton<br>
</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";color:#636466'>Program Director | Highland Lakes
</span><span style='font-family:"New serif";color:#636466'><br>
</span><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";color:#636466'>P: Burnet </span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";color:blue'>512.756.6180</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif";color:#636466'> <b> E: </b></span><u><span style='font-size:8.5pt;font-family:"Arial","sans-serif";color:blue'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span></u><span style='font-family:"New serif";color:#636466'><br>
</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif";color:#636466'><a href="https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fymcagwc.org%2f&amp;c=E,1,coonWKvzj1GZno5ZIQNSG5Mu_KDHQbg2I0zU3heMXXqPgK-xdo1MivOWNy2xjPd6lVAqMpdIbT5F-ivMpwn1IIEU6EUboza1W3WJRYj82GBTyYI,&amp;typo=1" target="_blank" rel="noreferrer"><b><span style="color:#ED1C24;text-decoration:none">ymcagwc.org</span></b></a> |
 The Y.™ For a better us.</span> </div>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>From:</span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Monday, August 10, 2020 2:25 PM<br>
<b>To:</b> Erica Melton<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</span><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Hi Erica,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>This is a follow up email.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>We can see that your iPad in Studio 1 was synced with Scheduler a day ago, and Studio 2 was synced 12 days ago. Did you manage to reset your password or does the issue
 persist?<br>
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Please let us know how it goes. We will keep this ticket open for a few more days.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Kind regards,<br>
Olesia<br>
Customer Service<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3797&amp;c=E,1,HIImi6Z5OzCSIwCCU2nAe5PiZFMhUC4lPtCnjufFLOOaHUJHQ2ANfMbs988ICt4Knv5mLBhwhNu2WuBH4LBlCnV8ux1aAJu2xGwLClUfrRLMwfnQUfWXug,,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3797</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>On Thu, 6 Aug at 3:37 PM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Hi Erica,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Yes sure, we can schedule a time to talk it through.  What day and time suits you?
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Would you mind confirming an alternative email address for the password reset and we can get that changed in advance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Charlotte<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3797&amp;c=E,1,ntkT9gUHzVYm04nWxe-FqqyMMwIOMXpCubmFSvlaBWCDDscjZJGth_81toM3Q4j96iCpJsapiT80EUmJkSa_l_4mJUtw0voCQ-khJwHSimOy&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3797</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>On Thu, 6 Aug at 10:50 AM
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<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I am still struggling. I have not been at my desk very much this week so I am behind on my emails. Are we able to schedule a time to talk on the phone? It might
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