Subject: New Reply Received - Les Mills Virtual App Probleme
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 11 Aug 2020 13:15:53 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Les Mills Virtual App Probleme   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Liebe Olesia,</span></div>
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<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>vielen Dank für die schnelle Rückmeldung, es hat alles geklappt
</span><span style="font-size:11.0pt;font-family:Wingdings;color:#1F497D">J</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Mit freundlichen Grüßen</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>i.A. Liza Schuck</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Bereichsleitung Training
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>HYGIA Fitness GmbH</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>38114 Braunschweig</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Fon: +49 (0) 531 8 6666 24</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Fax: +49 (0) 531 8 6666 10</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>E-Mail: [email-masked]</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Web:
<a href="http://www.hygia-fitness.de/" rel="noreferrer">www.hygia-fitness.de</a></span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><img width="627" height="173" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzEyODA0MTYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.lXnxL4x9MtFK2u1A9pi-rBsHb8VAtNRHQxLRsPOY2Jo" alt="HYGIA Group Banner-Signatur-1"></span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Amtsgericht Braunschweig</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>HRB  202078</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Geschäftsführer</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Christian Haertle</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Prokura: Antje Haertle</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Finanzamt Braunschweig- Wilhelmstraße
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Steuernummer: 14/210/06127</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>USt-IdNr.: DE267055117</span></div>
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<div>Von:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Les Mills International [mailto:[email-masked]]
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<b>Gesendet:</b> Montag, 10. August 2020 16:24<br>
<b>An:</b> Liza Schuck<br>
<b>Cc:</b> [email-masked]; Alina Mazanke | HYGIA Fitness<br>
<b>Betreff:</b> Re: Les Mills Virtual App Probleme</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Hallo Liza,<br>
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Vielen Dank, dass Sie sich heute um Unterstützung bemüht haben.<br>
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Diese Fehlermeldung wird angezeigt, falls Sie die App gelöscht haben. Was wir nie empfehlen, da mit App alle Inhalte gelöscht werden. Und jetzt müssen Sie Ihr iPad erneut mit dem Scheduler verbinden.<br>
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<a href="https://lesmillsvirtualapp.freshdesk.com/de/support/solutions/articles/36000084192-warum-sehe-ich-die-fehlermeldung-" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/de/support/solutions/articles/36000084192-warum-sehe-ich-die-fehlermeldung-</a> -derzeit-für-diese-account-werden-werden-können
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Bitte lassen Sie uns wissen, wie es geht. Wir werden dieses Ticket für weitere 48 Stunden offen halten, wenn Sie weitere Fragen haben.<br>
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Mit freundlichen Grüßen,<br>
Olesia<br>
Kundenservice<br>
Les Mills Virtuelle App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3829" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3829</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>On Tue, 11 Aug at 2:27 AM
<span class="separator">, Liza Schuck &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Liebes Les Mills Team,
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>wir haben aktuell Probleme mit unserer Les Mills Virtual App. Nach einer Wiederherstellung funktioniert die Anmeldung bei der App leider nicht mehr und ich soll mich an
 Ihren Support wenden. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Wenn ich mich anmelden möchte erscheint folgende Meldung:
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<i><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>„Derzeit kann ihrem Account leider kein Kursraum zugeordnet werden. Kontaktieren sie bitte den Les Mills Support“
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Dies betrifft das IPad für den Gruppenfitnessraum.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Vielen Dank für die Hilfe!
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#1F497D'>Mit freundlichen Grüßen</span><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#1F497D'>i.A. Liza Schuck</span><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#1F497D'>Bereichsleitung Training
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#1F497D'>HYGIA Fitness GmbH</span><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#1F497D'>Fon: +49 (0) 531 8 6666 24</span><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#1F497D'>Prokura: Antje Haertle</span><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif";color:#1F497D'>Steuernummer: 14/210/06127</span><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'></span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3829