Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 11 Aug 2020 10:51:12 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you Olesia</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US"><a id="OWAAM7853562BADC54AEEB87FF7A767FD97FB" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@[email-masked]</span></a>
 Lewis – could you drop me a quick email to explain which content you would like to add, we can then review as to whether it is part of your current package and how we can support</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Many thanks</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Carl </span></div>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Carl McCartney</span><span style="font-size:1.0pt;font-family:remialcxesans;color:white">​</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'></span>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Customer Experience Director</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Les Mills UK</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#7A7A7A;text-decoration:none">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>tel <a target="_blank" rel="noreferrer"><span style="color:#7A7A7A;text-decoration:none">+44 7720 088903</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="http://www.lesmills.com/uk" rel="noreferrer">www.lesmills.com/uk</a></span></div>
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<a href="http://www.lesmills.com/united" target="_blank" rel="noreferrer"><span style='font-size:1.0pt;font-family:"Times New Roman",serif;text-decoration:none'><img width="600" height="150" style="width:6.25in;height:1.5654in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzEyNjUzNTIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.EUmpO5u37hajDAxKS-BUyD5r7aoo1neOWoDBquGWB8Q"></span></a><span style='font-size:1.0pt;font-family:"Times New Roman",serif'></span>
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<a href="http://www.lesmills.com/" target="_blank" rel="noreferrer"><span style='font-size:1.0pt;font-family:"Times New Roman",serif;text-decoration:none'><img width="155" height="30" style="width:1.613in;height:.3095in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNzEyNjUzNTMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.2-bda4TuGxo42HlWnWBKBxIaRDGV79-cgP4kO068q0s"></span></a><span style='font-size:1.0pt;font-family:"Times New Roman",serif'></span>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> 11 August 2020 11:30<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Natalie Prescott &lt;[email-masked]&gt;; Carl McCartney &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Lewis,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for the response.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>If you would like to add the Virtual Spin to your account, it is best to contact your Customer Experience Manager, as only he can make changes to your Virtual account.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>@Hi Natalie and Carl,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Could you please help us. Club - Bannatyne Hastings would like to add Virtual Spin to their program catalog. Also it would be great if you could help us with Virtual username
 for this customer.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We are looking forward to hearing from you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Warm regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3831" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3831</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 11 Aug at 9:19 PM
<span class="separator">, Lewis Kemp &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Good morning,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>The best I could find was on the admin section on the virtual machine. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Club - Bannatyne Hastings</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Player ID - 3860 </span></div>
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<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you, </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Mon, 10 Aug 2020 at 18:27, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Lewis,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to us today.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please share with us your Club name and Virtual username for the club which would be 6 digits followed by @<a href="http://lesmillsvirtual.com" target="_blank" rel="noreferrer">lesmillsvirtual.com</a>
 ( Example - <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>)<br>
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You may check it directly via your Virtual Scheduler under 'Settings' &gt; 'Club Preferences'.<br>
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You can also find your username in the Virtual App. Please follow the steps below.<br>
1.Unlock the padlock to the top right of the App<br>
2.Navigate to SETTINGS<br>
3. The username is to the left under 'Account'</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We are looking forward to hearing from you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3831" target="_blank" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3831</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 11 Aug at 5:46 AM , Lewis Kemp &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<h2><span style='font-family:"Helvetica",sans-serif'>Submitted data<div></div></span></h2>
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<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Submitted data</b></div>
<div></div>
<div></div>
</td>
</tr>
</thead>
<tbody>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Email address</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>your name</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Lewis Kemp</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>country</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">United Kingdom</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>zipPostal</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">TN388EZ</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Text box</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Adding Virtual spin to catalogue</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Question</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">I need content download support</div>
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<div></div>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Customer</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Yes</div>
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<div></div>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Username</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Phone</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">01424855110</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Comments</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>utm_source</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>utm_campaign</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>utm_medium</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>utm_code</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal" align="center" style="text-align:center"><b>Last_Name</b></div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
</tr>
</tbody>
</table>
</div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><img width="1" height="1" style="width:.0119in;height:.0119in" id="_x0000_i1030" src="https://u6876362.ct.sendgrid.net/wf/open?upn=r3XecG9Oeir8G6iSrKDq5JRPkH0CFsrEeuRlqoo76keFr743w5lz-2FzxUzmsWhHIY72-2FzyIjt-2BMRNj-2F-2BQ5-2B0g292KrXdSlcfrS-2Bo3BwLrvSZGSa7BeV1o8XFr0u9lN2cex-2F4ySB2wPwfFSH4ssMcf3IuV1su66LTj4dSHY-2FXzk1hMpVjkdNrhU52CKU1DOg-2"></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</div>
</blockquote>
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</blockquote>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>--
</span></div>
<div></div>
<div></div>
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" style="max-width:240.0pt;background:white">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal" style="line-height:13.5pt;mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif'>Lewis Kemp</span></b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:black'>
<br>
Fitness Manager<br>
<b>Bannatyne Health Club &amp; Spa</b> Hastings </span><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif'></span>
</div>
<div></div>
<div></div>
</td>
</tr>
<tr style="height:15.0pt">
<td style="padding:0cm 0cm 0cm 0cm;height:15.0pt"></td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal" style="mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<span style="color:black"><a href="http://nwt.bannatyne.co.uk/homepage-health-email-redirect.php" target="_blank" rel="noreferrer"><span style="text-decoration:none"><img width="226" style="width:2.3571in" id="_x0000_i1029" src="https://www.bannatyne.co.uk/email-signatures/logo-healthclub.gif" alt="Bannatyne"></span></a></span>
</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" width="144" style="width:108.0pt">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal" style="mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<a href="http://nwt.bannatyne.co.uk/instagram-health-email-redirect.php" target="_blank" rel="noreferrer"><span style="text-decoration:none"><img id="_x0000_i1028" src="https://www.bannatyne.co.uk/uploaded/insta2.png" alt="Instagram"></span></a>
</div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal" style="mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<a href="http://nwt.bannatyne.co.uk/facebook-health-email-redirect.php" target="_blank" rel="noreferrer"><span style="text-decoration:none"><img id="_x0000_i1027" src="https://www.bannatyne.co.uk/uploaded/fb2.png" alt="Facebook"></span></a>
</div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal" style="mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<a href="http://nwt.bannatyne.co.uk/twitter-health-email-redirect.php" target="_blank" rel="noreferrer"><span style="text-decoration:none"><img id="_x0000_i1026" src="https://www.bannatyne.co.uk/uploaded/twitter2.png" alt="Twitter"></span></a>
</div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal" style="mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<a href="https://www.snapchat/add/bannatynegroup" target="_blank" rel="noreferrer"><span style="text-decoration:none"><img id="_x0000_i1025" src="https://www.bannatyne.co.uk/uploaded/snapchat2.png" alt="Snapchat"></span></a>
</div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
<tr style="height:15.0pt">
<td style="padding:0cm 0cm 0cm 0cm;height:15.0pt"></td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal" style="line-height:11.25pt;mso-element:frame;mso-element-frame-hspace:2.25pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Tel: 01424 576 010<br>
DDI: 01424 855 110<br>
Email: <a href="mailto:%7bmainEmail%7d" target="_blank" rel="noreferrer"><span style="color:black">[email-masked]</span></a><br>
Website: <a href="http://nwt.bannatyne.co.uk/homepage-email-redirect.php" target="_blank" rel="noreferrer"><span style="color:black">www.bannatyne.co.uk</span></a>
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'></span>
</div>
<div></div>
<div></div>
</td>
</tr>
<tr style="height:15.0pt">
<td style="padding:0cm 0cm 0cm 0cm;height:15.0pt"></td>
</tr>
</tbody>
</table>
<div>
<div class="MsoNormal" style="line-height:8.25pt"><span style='font-size:7.0pt;font-family:"Arial",sans-serif'>The Bannatyne Group Limited, Registered in England No. 09618868<br>
Power House, Haughton Road, Darlington, County Durham DL1 1ST.<br>
<a href="https://www.bannatyne.co.uk/email-disclaimer" target="_blank" rel="noreferrer"><span style="color:black">Disclaimer</span></a> and <a href="https://www.bannatyne.co.uk/cookies-and-privacy" target="_blank" rel="noreferrer"><span style="color:black">Privacy Policy</span></a>
</span></div>
<div></div>
<div></div>
</div>
</div>
</blockquote>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3831:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
</span>
</div>
<div></div>
<div></div>
</div>

</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3831