Subject: Ticket re-opened - [#3831] Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 11 Aug 2020 10:51:12 +0000

Hi Pritish Nandi,  Ticket “#3831 – Virtual App Support – Les Mills” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3831 to view the ticket.  Ticket comment    
 Thank you Olesia 

  

 fitness.hastingsbannatyne.co.uk 
 Lewis – could you drop me a quick email to explain which content you would like to add, we can then review as to whether it is part of your current package and how we can support 

  

 Many thanks 

 Carl  

  

 

 

 

 

 

 

 

 
 
 Carl McCartney​ 

 

 
  |  

 
 
 Customer Experience Director 

 

 

 

 

 
 Les Mills UK 

 
 
  |  

 
 
 [email-masked] 

 

 

 

 
 tel +44 7720 088903 

 
 
  |  

 
 
 www.lesmills.com/uk 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 From: Les Mills International <[email-masked]> 
 
Sent: 11 August 2020 11:30 
To: [email-masked] 
Cc: Natalie Prescott <[email-masked]>; Carl McCartney <[email-masked]> 
Subject: Re: Virtual App Support – Les Mills 

 

 

 Hi Lewis, 

 
 
 ​ 

 
 
 Thank you for the response. 

 

   

 
 If you would like to add the Virtual Spin to your account, it is best to contact your Customer Experience Manager, as only he can make changes to your Virtual account. 

 

   

 
 @Hi Natalie and Carl, 

 

   

 
 Could you please help us. Club – Bannatyne Hastings would like to add Virtual Spin to their program catalog. Also it would be great if you could help us with Virtual username 
 for this customer. 

 

   

 
 We are looking forward to hearing from you. 

 

   

 
 Warm regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3831 

 

 
 On Tue, 11 Aug at 9:19 PM 
, Lewis Kemp <[email-masked]> wrote: 

 

 Good morning, 

 
 The best I could find was on the admin section on the virtual machine.  

 
 
 Club – Bannatyne Hastings 

 
 
 Player ID – 3860  

 
 
 Email - 
[email-masked]  

 
 
 Thank you,  

 

   

 
 
 On Mon, 10 Aug 2020 at 18:27, Les Mills International <[email-masked]> wrote: 

 

 
 
 Hi Lewis, 

 
 
 ​ 

 
 
 Thank you for reaching out to us today. 

 

   

 
 Please share with us your Club name and Virtual username for the club which would be 6 digits followed by <a href="http://lesmillsvirtual.com" target="_blank" rel="noreferrer">lesmillsvirtual.com</a>
 ( Example - <a href="mailto:123456lesmillsvirtual.com" target=“_blank” rel="noreferrer">[email-masked]) 
 
You may check it directly via your Virtual Scheduler under ‘Settings’ > ‘Club Preferences’. 
 
You can also find your username in the Virtual App. Please follow the steps below. 
1.Unlock the padlock to the top right of the App 
2.Navigate to SETTINGS 
3. The username is to the left under ‘Account’ 

 

   

 
 We are looking forward to hearing from you. 

 
 
 ​ 

 
 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket:  
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3831  

 

 On Tue, 11 Aug at 5:46 AM , Lewis Kemp <[email-masked]> wrote: 

 
 
 Submitted data    
  
 The following data was submitted. 

  

 
 Field name 

 
 
 Submitted data 

 

 
 Email address 

 
 
 [email-masked] 

 

 
 your name 

 
 
 Lewis Kemp 

 

 
 country 

 
 
 United Kingdom 

 

 
 zipPostal 

 
 
 TN388EZ 

 

 
 Text box 

 
 
 Adding Virtual spin to catalogue 

 

 
 Question 

 
 
 I need content download support 

 

 
 Customer 

 
 
 Yes 

 

 
 Username 

 

 
 Phone 

 
 
 01424855110 

 

 
 Comments 

 

 
 utm_source 

 

 
 utm_campaign 

 

 
 utm_medium 

 

 
 utm_code 

 

 
 Last_Name 

 

 

 

 

 

  

 

 
 
 — 

 

 
 
 Lewis Kemp 
 
Fitness Manager 
Bannatyne Health Club & Spa Hastings  

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 
 
 Tel: 01424 576 010 
DDI: 01424 855 110 
Email: [email-masked] 
Website: www.bannatyne.co.uk 

 

 

 
 The Bannatyne Group Limited, Registered in England No. 09618868 
Power House, Haughton Road, Darlington, County Durham DL1 1ST. 
Disclaimer and Privacy Policy 

 

 

 

 3831:859387