Subject: New Reply Received - RE: Billingham Forum Virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 11 Aug 2020 09:42:16 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RE: Billingham Forum Virtual   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I can confirm the Pavilion system is working now. The issue I am now having is I need a sync of the program currently built into the timetable.
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Can you either advise me how to do this or can you do it for me. Its currently showing the timetable for Studio2, we need it to be showing watson hall. Ideally I would like the studio 2 deleted as
 this would save any future issues.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">We need this running as soon as possible to test the system is working on the automated settings.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thanks </span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Chris </span></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> 07 August 2020 11:24<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Christopher Harrington &lt;[email-masked]&gt;; Gail McKenna &lt;[email-masked]&gt;; Paul Wilkinson &lt;[email-masked]&gt;; Paul Bambrough &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: RE: Billingham Forum Virtual</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Chris,</span></div>
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<span lang="EN" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for sharing photos with us.<br>
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Could you please help us with the model number for Lindy EDID. It will be available on the bottom of the device, you can also take a photo and send it to us.
<span class="fr-marker">​</span>Or you can find it on the box of the device or in the manual, if you still have one.<span class="fr-marker">​</span></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Also, could you please confirm that  an audio extractor unit is added to the setup.</span></div>
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<span lang="EN" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We look forward to hearing from you.</span><span lang="EN" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3763" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3763</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 7 Aug at 2:16 AM
<span class="separator">, Christopher Harrington &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> 04 August 2020 15:13<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Christopher Harrington &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Gail McKenna &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Paul Wilkinson &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Paul Bambrough &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: RE: Billingham Forum Virtual</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Chris,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your response.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I understand. At the same time, could you please take a picture of each piece of equipment in your setup so that we can make sure that your equipment fully meets our requirements.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We look forward to your early reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Best regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3763" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3763</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Wed, 5 Aug at 1:27 AM
<span class="separator">, Christopher Harrington &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Hi,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>We are awaiting our IT department providing a power pack to try, failing this we will be no further forward.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Regards
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> 01 August 2020 18:53<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Christopher Harrington &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Gail McKenna &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Paul Wilkinson &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Paul Bambrough &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: RE: Billingham Forum Virtual </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Chris,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Have you been able to test your AV setup equipment? Have you tried the resolution steps that were mentioned in our previous email? Please feel free to CC your AV provider
 in this email thread. He can assist us with technical information about your AV setup, which can help us move forward with a possible solution to your issue.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3763" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3763</a></span></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3763