Subject: CS Candidate - Aashiya Qureshi
From: Aashiya Qureshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 11 Aug 2020 03:58:07 -0400

| | CS Test

Name | Aashiya Qureshi
E-mail | [email-masked]
Phone Number | (+91) 9582618468
How will you commute to office for work? We are currently only hiring candidates who can reach office by themselves, independently. Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Filmistan, Delhi - 06

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gyan Era Learning Solutions Pvt. Ltd | Sr. HR Executive | working | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Make sure about internet connection.

2. Check the webaddress reasons might be typed wrong.

3. Clear the cache and cookies form computer.

4. Try to open the URL in another system or device.

Situation: You are answering phones for a Pizza Hut outlet. You have a customer calling you to check why he has not received his pizza even after one hour from the time he ordered. When you check, you realised that you took his order on phone, and made an error in entering his address. What would you tell the customer (answer in grammatically correct English)

Hello Sir,
I'm thankful for your patience but there was an error in your address because it cannot be found. Can you please tell the proper address again with exact landmark.

What were your responsibilities in your last employment. Please explain in 150-200 words.

Job Responsibilities

1. Drafting Job Description For different IT and Non IT profiles.
2. Recruitment and Hiring as per the requirements.
3. Face to Face or Telephonic Interview of candidates.
4. Negotiations as per the company norms.
5. Follow Ups to the aligned and  selected candidates.
6. Orientation of the selected candidates.
7. Employee issues management.
8. Employee and Company Agreement management
9.Project management of pre and post productions.
10. Drafting Letters : Interview letter, Welcome Letter, oppointment letter, Experience Letter, Rejection Letter.
11. Memo Generation : Poor Performance, Non informed leave, Misbehave.
12 Exit Interview for leaving employees
13.Email Marketing : Promotion of Brand and Services .
14. Social Media Management : LinkedIn, Facebook for filling the hiring requirements.
15. Portal Management : Naukri, Monster.
16. Calender Management for upcoming events related to production.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Polite and Calm nature in any situation is a plus point.
2. A great association built on fulfilled commitments.
3. Loyalty towards customers
4. Understanding of Customers Needs
5. Providing the best services
6. Stay connected until services meet and regular followups.
7.Quick actions towards their needs and wants.
8. Most importantly customer satisfaction must in every aspect.

What according to you makes you a good candidate for customer service or technical support job?

Calm nature
Undrestanding of customer needs
Pro Active at problem solving
Building great customer or client relation

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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