Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 10 Aug 2020 19:53:00 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>We have no received the ipads yet. Nothing has been installed yet. I can work on it when we received them. But I am unable to get into the log in at this point
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<b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";color:#92278F;text-transform:uppercase;letter-spacing:1.5pt'>Erica Melton<br>
</span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";color:#636466'>Program Director | Highland Lakes
</span><span style='font-family:"New serif";color:#636466'><br>
</span><b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";color:#636466'>P: Burnet </span></b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";color:blue'>512.756.6180</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif";color:#636466'> <b> E: </b></span><u><span style='font-size:8.5pt;font-family:"Arial","sans-serif";color:blue'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span></u><span style='font-family:"New serif";color:#636466'><br>
</span><span style='font-size:8.5pt;font-family:"Arial","sans-serif";color:#636466'><a href="https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fymcagwc.org%2f&amp;c=E,1,coonWKvzj1GZno5ZIQNSG5Mu_KDHQbg2I0zU3heMXXqPgK-xdo1MivOWNy2xjPd6lVAqMpdIbT5F-ivMpwn1IIEU6EUboza1W3WJRYj82GBTyYI,&amp;typo=1" target="_blank" rel="noreferrer"><b><span style="color:#ED1C24;text-decoration:none">ymcagwc.org</span></b></a> |
 The Y.™ For a better us.</span><span style="color:#1F497D"></span>
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<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Monday, August 10, 2020 2:25 PM<br>
<b>To:</b> Erica Melton<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</span>
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<div class="MsoNormal" style="background:lightyellow"><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Hi Erica,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>This is a follow up email.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>We can see that your iPad in Studio 1 was synced with Scheduler a day ago, and Studio 2 was synced 12 days ago. Did you manage to reset your password or does the issue
 persist?<br>
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Please let us know how it goes. We will keep this ticket open for a few more days.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Kind regards,<br>
Olesia<br>
Customer Service<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3797&amp;c=E,1,HIImi6Z5OzCSIwCCU2nAe5PiZFMhUC4lPtCnjufFLOOaHUJHQ2ANfMbs988ICt4Knv5mLBhwhNu2WuBH4LBlCnV8ux1aAJu2xGwLClUfrRLMwfnQUfWXug,,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3797</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>On Thu, 6 Aug at 3:37 PM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Hi Erica,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Yes sure, we can schedule a time to talk it through.  What day and time suits you?
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Would you mind confirming an alternative email address for the password reset and we can get that changed in advance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Charlotte<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3797&amp;c=E,1,ntkT9gUHzVYm04nWxe-FqqyMMwIOMXpCubmFSvlaBWCDDscjZJGth_81toM3Q4j96iCpJsapiT80EUmJkSa_l_4mJUtw0voCQ-khJwHSimOy&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3797</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>On Thu, 6 Aug at 10:50 AM
<span class="separator">, Erica &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I am still struggling. I have not been at my desk very much this week so I am behind on my emails. Are we able to schedule a time to talk on the phone? It might
 be easier that way</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>From:</span><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Tuesday, August 4, 2020 2:50 AM<br>
<b>To:</b> Erica Melton<br>
<b>Subject:</b> Re: Virtual App Support - Les Mills</span><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Hi Erica,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>​I hope you are doing good.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Just wanted to check if you are able to login successfully?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Do let us know if you would need further assistance from us as we will leave this ticket open for another 48 hours. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Pritish</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Customer Service</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Les Mills Virtual App<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3797&amp;c=E,1,9F1fU7OImcbEzWpKqItnj4mO-stI3E8nApC_CWtNKEJOGMMdhyV0qRUhHnZC1q3nRF1InRuBbZ0-MnVzNiXAbYZkmoTQBiYRwZjkbRvy6S7a-wPGY35PH70,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3797</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>On Sun, 2 Aug at 8:28 AM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Hi Erica,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>We receive a response from our Level 2 team. The only solution in this case may be to change the registered email to a personal one, just to reset the password. And after
 we can change it back after resetting the password.<br>
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Please let us know if you would like to change your registered email address.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Kind regards,<br>
Olesia<br>
Customer Service<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3797&amp;c=E,1,w5PJLmRIM5J-IaxefPXGk8IcMUOgJg92hEzC8m8Gd39GgT1xUYEqDbMyHR3GDb-Y6OmNcK6i3N8DG7emFP1-cMWbuu0ecSto5ZDu9z_C126c7A,,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3797</a> </span></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3797