Subject: CS Candidate - Mohd Arif
From: Mohd Arif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Aug 2020 11:13:00 -0400

| | CS Test

Name | Mohd Arif
E-mail | [email-masked]
Phone Number | (+91) 9971976313
How will you commute to office for work? We are currently only hiring candidates who can reach office by themselves, independently. Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar, East Delhi.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na |
Previous Employer 1 | Intelenet global services pvt ltd | Sr cse | 1.7 |
Previous Employer 2 | Ison experiences pvt ltd | Sr cse | 2 |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We appologies for the inconvenience,

Ask the error code/ error name. (Which is appearing on the screen)

In order to check the error, we have to check the user browser. Whether it is recommended or not.

Advise to clear the cache and temporary files.

Advise to refresh the page.

Advise to re-login it, again on the new Tab.

If he/ she still facing the error, then we have to advise to share the screen with us, in order to resolve the query in a swiftly manner.

Situation: You are answering phones for a Pizza Hut outlet. You have a customer calling you to check why he has not received his pizza even after one hour from the time he ordered. When you check, you realised that you took his order on phone, and made an error in entering his address. What would you tell the customer (answer in grammatically correct English)

We appologies for the delayed/ inconvenience.

Firstly, we have to take the below required details in order to serve better.

Required order details are:

Order no.
Customer name:
Customer contact:

We regret to inform you that, there is a some miss-communication, while placing the order.

Appologies for the inconvenience caused to you.

Kindly share the exact location/ Address.

so, will place the order again and make sure, it will reach within next 30 minutes at the desired location.

Appreciate your time and patients.

Thanks for the co-operation.

For further information, you may contact us back on : 01111119977

What were your responsibilities in your last employment. Please explain in 150-200 words.

I was a senior travel consultant, wherein i have to resolve the customer query on email/ chats, related to their international flights. Which he/she booked from our website.

Also, we need to share the updated schedule timing and dates with customer on real time basis. (If their is a change in the flight)

We also place the special service request related to (meals/ seat/ wheel chair/ meet and assist service e.t.c) for the customer for a hassle free journey.

We take the timely updates/feedback with the customer to maintain the healthy relationship and improve the quality of service for the customer.

If customer required a callback then, we have to contact the customer on situation based accordingly.

If customer did not reverting us on email within the time frame, (which is 30 min.) then we have to contact the customer on their registered contact number as well as on the alternate contact number to provide the resolution.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service ends up resolving the query.
(Less effort of executive + customer diss-satisfaction)

Great customer service ends up with a satisfied customer + an add-on sale + valuable bench mark + c-sat.
(High efforts of executive + customer low effort with a great satisfactory level)

Customer should be satisfied with the given resolution and not reaching back to us for the same concern.

What according to you makes you a good candidate for customer service or technical support job?

I always very keen to serve the customer and to help out the customer with their issues.

Customer satisfaction is our mind satisfaction.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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