Subject: Re: EPOS performance report - 07 Aug 2020
From: Deeksha Dadu <[email-masked]>
To: "Pritish Nandi (LSM)" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 10 Aug 2020 13:02:06 +0000

Hi Ashish/ Pritish,

Shubham should be marked half day for this day. Anyone who doesn’t work full day doesn’t get full salary.

Are we marking people’s attendance accordingly?

Regards,
Deeksha

Sent from my iPhone

On 10 Aug 2020, at 18:09, Pritish Nandi <[email-masked]> wrote:

Hi Sir,

Please find the performace reporty for Friday.

Note: Enterprise Agents + Ismael, Yuko and Lily have less than 50 tickets so we cannot expect them to have higher public reply and closure. At this time we have less tickets in overall queue for Enterprise.

7 Aug 2020
Name    Team    CSAT (Yest)     Overall CSAT    Count (All)     Good    Bad     Public Reply (Yest)     Solved (Yest)   Solved (Overall)        Comments
Erich Torrild   Gaming                  0
Pravesh Singh   Gaming  100.00% 88.89%  9       8       1       49      13      45      Improvement trend continues
Sebastien Manin Gaming  100.00% 100.00% 14      14      0       63      9       46
Yuko Hughes     Gaming/Enterprise               75.00%  4       3       1       12      2       24      Less tickets assigned
Drishti Tiwari  Gaming          22.22%  9       2       7       33      1       33      Again not completing target and solvency is low.
Yamamoto        Gaming/Enterprise       100.00% 87.50%  8       7       1       25      12      60      Solvency and CSAT has improved.
AJ Hurry        Enterprise              100.00% 3       3       0       33      5               Less tickets assigned however Friday he did meet his target.
Shubham Paliwal Gaming  100.00% 100.00% 4       4       0       18      1       36      Friday seems he did not work for the full day. HIs Wi Fi Went out as per Pravesh. Pravesh informed him to complete his shift but he never came back.
Nusan Dubey     Enterprise      100.00% 100.00% 5       5       0       12      3       25      Less tickets assigned
Ismael Zakaria  Gaming/Enterprise       100.00% 66.67%  3       2       1       19      3       14      Less tickets assigned
Lily Duan       Gaming          100.00% 3       3       0       NA      NA      10      Less tickets assigned
Ashish Dabral   Warranty        72.70%  86.00%  50      43      7       143     38      102
Udbhav Mishra   Warranty        100.00% 82.76%  29      24      5       64      8       49      Solvency is good however we would need to check how many are getting closed out of these.

Regards,
Pritish Nandi