Subject: Game One, No sound in one ear cup
From: EPOS Global Support <[email-masked]>
Cc: Ashish <[email-masked]>
Date: Mon, 10 Aug 2020 12:56:53 +0000

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You are registered as a CC on this support request (92187). Reply to this email to add a comment to the request.

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Heta Nyrhinen, Aug 10, 2020, 12:56 PM UTC (private)

Please inform the customer of the estimated shipping date 9/2/2020 and send him the attached order acknowledgement.

Attachment(s):
Confirmation_234613_20200730_SUS000016703-2.pdf - https://eposaudio-gaming.zendesk.com/attachments/token/Gxi1WnaPWsty6eKNBPSUgwkEa/?name=Confirmation_234613_20200730_SUS000016703-2.pdf

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Sebastien Manin, Aug 10, 2020, 9:03 AM UTC (private)

**Duplicate:** _#96680_

**Additional relevant information provided**:
Customer chatted us as he hasn't been contacted since the 29th of July.

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Sebastien Manin, Aug 10, 2020, 8:54 AM UTC (private)

**Ashish**​ the customer is looking for an update on his replacement. Could you please go back to the customer when possible?

Thanks in advance.

Kind regards,
Sebastien
EPOS Global Support

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Thomasc1995, Aug 8, 2020, 10:33 AM UTC

any update on the replacement order?

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Heta Nyrhinen, Jul 31, 2020, 7:54 AM UTC (private)

Replacement Est. ship date 9/2/2020

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Drishti Tiwari, Jul 29, 2020, 12:07 PM UTC

Dear Thomas,

We are now proceeding further with the replacement of Game One headset. We will get back to you once the replacement order is being generated.

In the meantime, please do not hesitate to contact us back if you need assistance with anything else.

We wish you a nice day!
Best regards,

Drishti Tiwari
EPOS Global Support

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Drishti Tiwari, Jul 29, 2020, 12:02 PM UTC (private)

**Duplicate:** _#95174_

**Additional relevant information provided**:  User provided Shipping information.

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Drishti Tiwari, Jul 29, 2020, 11:56 AM UTC

Shipping details :

Name: Thomas Cockerill
Phone: 4256234770
E-mail: [email-masked]
Address line 1: 11561 w olive dr
Zip Code: 85392
City: Avondale, AZ
Country: United States of America

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Pritish Nandi, Jul 29, 2020, 11:49 AM UTC (private)

RMA Approved for Fame One

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Drishti Tiwari, Jul 28, 2020, 2:20 PM UTC (private)

**_CASE SUMMARY_**

**Company Name**: Amazon/Epos
**Contact person**: Thomasc1995
**Email**: [email-masked]
**Product name**: Game One
**Number of Products**: 1
**Issue**: No sound in one ear cup
**Current status**: User has followed Troubleshooting Game One and the below troubleshooting :

Please go to the sound settings and make sure to select the headset as default and than go to the properties of the headset:

 ![](https://eposaudio.zendesk.com/attachments/token/ReNVcsoQC34kYbRwuux6wspM3/?name=inline55783839.png)​

and check for the balance settings:

 ![](https://eposaudio.zendesk.com/attachments/token/ZWNzTnCSEMGgkvVVQxLBObQxH/?name=inline-1311884138.png)​

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Thomasc1995, Jul 26, 2020, 12:57 AM UTC

Ill be waiting

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Thomasc1995, Jul 26, 2020, 12:57 AM UTC

Okay thank you

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Drishti Tiwari, Jul 22, 2020, 4:21 PM UTC (private)

**_NEXT ACTION_**

**Product name**: Game One
**Number of Products**: 1
**Issue**: No sound in one ear cup

**What**: Check for RMA

**Who**: Epos Support
**When**: 27/07/2020​

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Drishti Tiwari, Jul 22, 2020, 4:20 PM UTC

Dear Thomas,

I hope you are doing good!
Thank you for writing back to us and apologies for the inconvenience caused.
We looking into the request further and will get back to you as soon as possible.

We wish you a nice day!
Best regards,

**Drishti Tiwari
EPOS Global Support**

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Thomasc1995, Jul 21, 2020, 3:06 PM UTC

My settings are set to that and the problem still occurs.

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Drishti Tiwari, Jul 21, 2020, 12:28 PM UTC (private)

**_NEXT ACTION_**

**Product name**: Game One
**Number of Products**: 1
**Issue**: No sound in one ear cup

**What**: User to check the windows settings and confirm.

**Who**: Thomasc1995 to
**When**: 27/07/2020​

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Drishti Tiwari, Jul 21, 2020, 12:27 PM UTC

Hello Thomas,

Thank you for writing back to us and apologizes for the inconvenience caused.
Request you to please check the below sound settings in the windows and confirm:

Please go to the sound settings and make sure to select the headset as default and than go to the properties of the headset:

 ![](https://eposaudio.zendesk.com/attachments/token/ReNVcsoQC34kYbRwuux6wspM3/?name=inline55783839.png)​

and check for the balance settings:

 ![](https://eposaudio.zendesk.com/attachments/token/ZWNzTnCSEMGgkvVVQxLBObQxH/?name=inline-1311884138.png)​

We wish you a nice day!
Best regards,

**Drishti Tiwari
EPOS Global Support**

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Pravesh Singh, Jul 21, 2020, 4:07 AM UTC (private)

Please respond to the customer. #93770

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Sebastien Manin, Jul 20, 2020, 2:53 PM UTC (private)

**Duplicate:** _#93120_

**Additional relevant information provided**:

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Thomasc1995, Jul 16, 2020, 1:11 AM UTC

The troubleshooting did not fix the problem.

Sent from my iPhone

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Drishti Tiwari, Jul 14, 2020, 3:50 PM UTC (private)

**_NEXT ACTION_**

**Product name**: Game One
**Number of Products**: 1
**Issue**: No sound in one ear cup

**What**: User to follow troubleshooting steps and confirm.

**Who**: Thomas
**When**: 20/07/2020​

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Drishti Tiwari, Jul 14, 2020, 3:49 PM UTC

Dear Thomas,

Thank you for contacting EPOS Global Support. For your convenience we have created a **support ticket number 92187** for your inquiry.

We are sorry to hear that you are experiencing problems with Game one.

Request you to please follow the steps mentioned in the link and confirm if that fixes the issue: Troubleshooting Game One

We wish you a nice day!
Best regards,

**Drishti Tiwari
EPOS Global Support**

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Drishti Tiwari, Jul 14, 2020, 3:48 PM UTC (private)

**_CASE SUMMARY_**

**Company Name**: Amazon/Epos
**Contact person**: Thomasc1995
**Email**: [email-masked]
**Product name**: Game One
**Number of Products**: 1
**Issue**: No sound in one ear cup
**Current status**: No sound in right ear cup

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Valentin Bastien, Jul 13, 2020, 6:04 AM UTC (private)

Gaming Ticket assigned from CCO queue to Gaming queue

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Thomasc1995, Jul 12, 2020, 3:51 AM UTC

Right side is cutting in and out with sound

Attachment(s):
purchase.png - https://eposaudio-gaming.zendesk.com/attachments/token/OJxMVhzy9n3tnzWYnZrpDLmGE/?name=purchase.png

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