Subject: Assigned to Group - RE: Les Mills download
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Mon, 10 Aug 2020 09:11:15 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  RE: Les Mills download  Danny, Nate, Support

We are - to put in bluntly - fed up with trying to download your software.

We have tried both in our work environment and a home environment, both to no avail. and both with very fast broadband.

As per your instructions, the device was not been turned off through-out.

We are now in excess of 2 weeks, not only trying to download your software, but 2 weeks of lost business.

The I-pad Pro is now back in our work place, at Sale LC, in case anyone from Les Mills wants to consider a site visit to help us.
 
My colleague Helena is contactable via  07540 853 835. My contact is 07903 490 563 

We await a response from your support team.

Regards, Kevin

-----Original Message-----
From: Danny Vickers [mailto:[email-masked]] 
Sent: 04 August 2020 09:24
To: CHRIS LAFFEY; Helena Taylor; Kevin Henderson; Jo Cherrett; Gareth Evans
Cc: Nate Garven
Subject: RE: Les Mills download 

Chris,

May be worth contacting the virtual support line on 020 80892105 - [email-masked]

They will log a ticket and be able to support from an technical perspective.

Let me know how you get on.

Danny

Danny Vickers | Customer Experience Manager - North
Les Mills UK | [email-masked]
tel +44 7795 681896 | https://linkprotect.cudasvc.com/url?a=https%3a%2f%2f%2f%2fwww.lesmills.com%2fuk&c=E,1,BBxUKSKMuvd1FkCGj6JMHUbWgT68hS4SsVmz6fc6ZFSKR4KpFBlP7EBHoAiOcHjUQSdwlmJARdZJTe6snPfJ8Vy50-0ljz_iJYXHber_&typo=1
-----Original Message-----
From: CHRIS LAFFEY <[email-masked]> 
Sent: 04 August 2020 06:59
To: Danny Vickers <[email-masked]>; Helena Taylor <[email-masked]>; Kevin Henderson <[email-masked]>; Jo Cherrett <[email-masked]>; Gareth Evans <[email-masked]>; Chris Laffey <[email-masked]>
Cc: Nate Garven <[email-masked]>
Subject: Les Mills download 

Hi Danny

Could you please help

We have been downloading content since Thursday 

My concern is ...is there or have there been any reported issues for downloading content as this seems an extremely long duration 

Also is there anyway your cuts can tap into the back end of the download to ensure we are getting there as the studio needs to open 

Hope this e mail finds you well

With best wishes

Chris 

Sent from my iPhone
 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3828