Subject: CS Candidate - Arun Solanki
From: Arun Solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Aug 2020 02:21:37 -0400

| | CS Test

Name | Arun Solanki
E-mail | [email-masked]
Phone Number | (91) 9013299757
How will you commute to office for work? We are currently only hiring candidates who can reach office by themselves, independently. Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Agnitio Solution | Process Associate | | 27k
Previous Employer 1 | Intervoinfomatics | CCE | 17/03/2019 | 25k
Previous Employer 2 | Apen Technologies | CCE | 01/11/2018 | 20k

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1-Make sure your internet connection is working normally. If your internet connection is stable then go for further options.

Step2-If internet connection is stable and we also get error to open website then press Ctrl+H and select recent history.

Step3-Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.

Step4-Click Clear now.

Step5-Try to open website

Situation: You are answering phones for a Pizza Hut outlet. You have a customer calling you to check why he has not received his pizza even after one hour from the time he ordered. When you check, you realised that you took his order on phone, and made an error in entering his address. What would you tell the customer (answer in grammatically correct English) | When customer calling again for his order when i realised that i made a mistake i tried to convince the  customer and apologize for my mistake and give him best solution but if customer is not satisfied then i will inform the store manager and do what my senior suggest.

What were your responsibilities in your last employment. Please explain in 150-200 words.

The primary job roles and responsibilities of a customer support executive in my last organisation:

1.A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof.

2.Maintaining records of transactions and interactions.

3.Appropriate and timely follow-ups wherever required.

4.Escalate unresolved queries to respective departments for accurate redressal.

5.Sometimes solving customer queries via chat as well as by e-mails.

6.Assist in identification, Validation, review and approval of customer support procedures.

7.follows established procedures and process in resolving issues.

8.Providing support to customer via phone or e-mails.

9.Creating initial understanding and help customer for every single possibilities and tried to make happy and satisfied to our customers and give the best resolution that customer wants

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is something not beyond customers imaginations. customer gets his kind of service which is expected from an organisation, but customer had something more in his / her mind In terms of getting service. good service is something which displays an normal act of world.

While great customer service is something going beyond customers imaginations. going an extra mile and getting that “ Wow “ factor inside The customer. It's an act which makes an customer Amaze.
A great customer service experience is when you provide the “extra mile” for the customer. Providing what the customer needs but also going out of your way to do it. It also to make the customer very happy that you took the call and resolved their issue and make a very good impression not only for you but for the company that you represent.
Good means that having good communication skills,soft attitude.

Great customer service tells about the smart communication, problem solving and make the customer satisfy.

What according to you makes you a good candidate for customer service or technical support job? | Honestly i possess all the skills and experience that you're looking for. i'm pretty confident that I am the best candidate for this job role. It's not just my background in the past projects, but also my people skills, which will be applicable in this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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