Subject: CS Candidate - Shawez Husain
From: Shawez Husain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Aug 2020 02:13:02 -0400

| | CS Test

Name | Shawez Husain
E-mail | [email-masked]
Phone Number | (+91) 9808582644
How will you commute to office for work? We are currently only hiring candidates who can reach office by themselves, independently. Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw, Uber etc.
Where do you currently live (area) | Vill. Mamura Sector 66 Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Intarvo Pvt Ltd | CSE | June | 15K
Previous Employer 2 | TechM | CSE | Dec | 15K

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To fix these problems l, you may need to adjust your browser settings or delete corrupted data stored by cookies or plugins.
Check other browser.
Deleting Data.
Enable JavaScript
Add-ons and Hardware acceleration.
Compatiblity view in internet explorer.

Situation: You are answering phones for a Pizza Hut outlet. You have a customer calling you to check why he has not received his pizza even after one hour from the time he ordered. When you check, you realised that you took his order on phone, and made an error in entering his address. What would you tell the customer (answer in grammatically correct English) | Apologize for the inconveniences. You've not received your Pizza in your time due to some error with the address. If the delivery person number is available so call to the delivery person and share the correct address to him as well as share the delivery person contact number to the customer for better results.
What were your responsibilities in your last employment. Please explain in 150-200 words. | I was working as a Customer Support Executive in Zomamto Chat process. We were provided the resolution to the customer as per the querry. Customer raised the query regarding orders and Zomato. We're provided correct and complete information to the customer as per the company protocols. We're handle 4 chats in a single time that was our chat skills. We're provided resolution with better communication and correct information because all Customers prior to us. The resturant discover y and food ordering app, has introduced an in-app chat feature, enabling consumers to chat with the team at Zomato for any order - related queries. A new  chat feature let's Customers chat with the Zomato team for order related queries that was my routine work.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service Is Something Not Beyond Customers Imaginations. Customer Gets His Kind Of Service Which Is Expected From An Organisation, But Customer Had Something More In His / Her Mind In Terms Of Getting Service. Good service is something Which displays An Normal Act Of Work.

While Great Customer Service Is Something Going Beyond Customers Imaginations. Going An Extra Mile And Getting That “ Wow “ Factor Inside The Customer. It's An Act which Makes An customer Amaze.

What according to you makes you a good candidate for customer service or technical support job?

Customer service representatives are the first point of contact for your customers, acting as the face of your company and driving loyalty, retention and acquisition. Ask this critical question to gauge a candidate’s commitment to the role and and gain insights about their customer service philosophy.

What to look for in an answer:
Approachable personality
Understanding of the role
Passion for customer service
Example: “To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. Exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one.”

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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