Subject: CS Candidate - Piyush Meena
From: Piyush Meena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 10 Aug 2020 00:58:16 -0400

| | CS Test

Name | Piyush Meena
E-mail | [email-masked]
Phone Number | (0) 9711050053
How will you commute to office for work? We are currently only hiring candidates who can reach office by themselves, independently. Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Paharganj

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | World Of Stones | Business development manager | 25th may 2020 | 30k
Previous Employer 2 | Hdfc | Sales officer | 31st jan 2020 | 22k

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the if the internet connection is up and running and also would confirm that i have written the site name correctly. Also, if the computer is connected to the wifi /lan. Also, if nothing workds i can try open it in a different browser
Situation: You are answering phones for a Pizza Hut outlet. You have a customer calling you to check why he has not received his pizza even after one hour from the time he ordered. When you check, you realised that you took his order on phone, and made an error in entering his address. What would you tell the customer (answer in grammatically correct English) | I would tell the customer that there has been a technical error in placing his order and that i would get it delivered to him as soon as possible.
What were your responsibilities in your last employment. Please explain in 150-200 words. | The last responsibilities i had were related to end to end sales, we had to identify the prospective customers and had a conversation with them to identify their needs and provide them with the suitable product. Also, we had to maintain proper and good relationships with the customers so that they can help us in expanding and growing our business. Also, the feedback and utmost customer satisfaction was desired as they help build contacts and can prove fruitful in near future. Other than this, we had to analysis the market and look for new and unique ways to axquire more business. Proper body languages and dress code should be maintained and work was to be strictly done in a timely fashion
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer service is talking ina good way to the customer and providing him solutions whereas a great customer service involves understanding customers and putting urself in thei shoes and providing the best solutions in minimum time so that customer is satisfied and so that he does not feel an negativity
What according to you makes you a good candidate for customer service or technical support job? | This is so because i have good communication skills and know how to convince and talk to people ina professional manner as i have done sales work from past year.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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