Subject: Tech Support Candidate - Abhishek Srivastava
From: Abhishek Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Aug 2020 11:54:11 -0400

| | Tech Support Test

Name | Abhishek Srivastava
E-mail | [email-masked]
Phone Number | (91) 9871106435
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inergizer | Jr.engineer | 30 june 2020 | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We will check URL.if still get the same error then we can open other website to check the error. If still get same error check Internet connection.if internate is fine and other website working fine then it could be issue an IP blocking.
What according to you is difference between Bluetooth and Wifi? | Blutooth allows for short-range data transfer between devices.and WI-FI allows devices to connect to internet.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is something not beyond customer imagination.and great customer service going and extra mile and getting that wow factor inside the customer.
What according to you makes you a good candidate for customer service or technical support job? | According to me good candidate foe technical support job,to understands customer problem and provide solution accordingly.and believe and convince to customer that he is the correct person for his problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |