Subject: Tech Support Candidate - Harsh Gupta
From: Harsh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Aug 2020 06:19:17 -0400

| | Tech Support Test

Name | Harsh Gupta
E-mail | [email-masked]
Phone Number | (+91) 9971199974
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ashok vihar ,Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kalkine Solutions Pvt Ltd | Financial Lead associate | | 30000
Previous Employer 1 | Tech Mahindra Ltd | Technical customer support | | 20000
Previous Employer 2 | | | |

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As we are trying to open a website and we are unable to open it
1. We will check whether we are connected to internet or not.
2 Check the web address (URL) in the address bar to make sure you're going to the right webpage.
3.Try to open the webpage on different computer. And If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down.

SECOND Troubleshooting
Delete the cookies stored in the browser

Cookies are files created by websites you've visited to store browsing information, such as your profile or preferences for the website. Sometimes, a broken cookie file can cause errors.

What according to you is difference between Bluetooth and Wifi?

1.Bluetooth have a  low bandwidth as compared to wifi
2.you must be having a Bluetooth adapter on all the device connecting with each other whereas in wifi you must have a wireless adapter on all the device of the network along with the wireless router
3 Bluetooth is simple to use and switching between device is easier
Wifi is more complex and requires configuration of hardware and software
4. Bluetooth can conver the area of upto 10 meters whereas the wifi can cover the area of upto 32 meter
5. Wifi is more secure than a Bluetooth
6.wifi can support large number of users to be connected whereas the Bluetooth can only connect few Number of people

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The difference between good customer and the great customer service is that in the good customer service you just keep you customer satisfied from you services but inthe great customer service you are just not keeping then satisfied along with that you are keeping them loyal towards you.
What according to you makes you a good candidate for customer service or technical support job? | To me customer service means ensuring that the customer has the best experience possible. I’ve learned that by listening to the customer’s desires concerns and perspective I’m able to figure out the best way to solve any issues that come up to my customer I especially enjoy when I get to help a customer find a solution they didn’t even realize was possible that makes them happy and keeps them as a satisfied customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |