Subject: Tech Support Candidate - Sachita Chauhan
From: Sachita Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 8 Aug 2020 05:47:47 -0400

| | Tech Support Test

Name | Sachita Chauhan
E-mail | [email-masked]
Phone Number | (+91) 9136869022
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | sector 63, noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Cox & Kings | Sr. Travel Advisor | 5th May 2019 | 20000/-
Previous Employer 2 | ThomasCook | Travel Advisor | May 2017 | 13000/-

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps taken to troubleshoot the problem.
1-The very first step is to read and understand the error message and act accordingly.
2- Check if you are still connected to the internet or not.
3- Check if you have entered the correct URL or not.
4- Sometimes one should try same URL link in different browser as well.

What according to you is difference between Bluetooth and Wifi?

Both are used to share the data.
1- Bluetooth is used to share offline data while WIFI for online data through various mediums like Email, What's App and other applications.
2- Bluetooth can not help you access any website but one can access to any URL or Web link using WIFI.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good Customer service is listening to the customer queries and solve them as much as you can but great customer service is making your guest feel comfortable and letting them believe that they have reached to the right person to get their problem solve.
What according to you makes you a good candidate for customer service or technical support job? | According to be one should have good knowledge of gadgets and its functions, beyond that he must have good knowledge to access various Websites in order to get the possible solutions online.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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