Subject: Tech Support Candidate - Vishal kumar Tiwari
From: Vishal kumar Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 7 Aug 2020 07:28:34 -0400

| | Tech Support Test

Name | Vishal kumar Tiwari
E-mail | [email-masked]
Phone Number | (91) 7985962601
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 45

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Mann travel | Sr travel expert | 21 march | 32000
Previous Employer 2 | Ienergizers | SME | 7 dec | 24700

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check whether the website address is correct or not. If it is correct I will check the network connection.
What according to you is difference between Bluetooth and Wifi? | We use Bluetooth for short range and for sharing information whereas we use wifi for web access with high speed
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If someone likes services then they are to categories of satisfied customers.first who only satisfied with the service and second those who are happy and always promotes the brand and and customer service. So the people who are promoting the brand after getting a good service it means it is a great customer service. Very important for great customer service is FCR, first call resolution
What according to you makes you a good candidate for customer service or technical support job? | I am a good learner energetic and smart worker. I can understand the customer requirements and problems. I am well experienced and i have a quality of taking Ownership.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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