Subject: Re: LSM Joining Case Test - Vinay Dewan
From: Vinay Dewan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 6 Aug 2020 14:12:35 -0400

| | LSM Joining Case Test

Name | Vinay Dewan
E-mail | [email-masked]
Phone Number | (110051) 8851620800
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Reason is simple in this agent has given surity that he will be receiving the tickets on time , more over he is asking  to deliver at the hotel ,so agent has clearly informed please check the address, name ,phone number given correctly ,moreover he has informed there should be a concern person to sign it so that it should receive on the safer side . He informed that if there is address change then please update on viagogo account.it can be delivered  at the hotel also where guest required, just he has update the details properly . The guest will received the notification once the seller will shipped the tickets.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

I think great customer service is that in which customer get First Call Resolution in one go where he or she is likely to resolve his or her query in a same call

If service is done in given turn around time  but not in first call or demands some time where customer is not satisfied in same call  then it's a good service .

If costumer needs and requirements are satisfied in customer friendly way then it's a great service .
The Every customer has a picture in his mind before calling in the contact centre for any service  he or she should get First Call Resolution
Every costumer demands  pre sales and post sales service to handled carefully in the given frame of time very efficiently. I think happy customers are building block of company's reputation .

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