Subject: Ticket re-opened - [#3822] Unlinked Device
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 06 Aug 2020 18:02:08 +0000

Hi Pritish Nandi,  Ticket “#3822 – Unlinked Device” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3822 to view the ticket.  Ticket comment    
 yes! Thank you so much for your help!  

   
 On Thu, Aug 6, 2020 at 11:46 AM Les Mills International <[email-masked]> wrote:  

 Hi Liliana, 

 
 I can see that you was able to successfully link your iPad to the Scheduler. Now, the virtual content will start downloading and it will take for a while. We never recommend uninstalling the app, as all content will be deleted as well. Please follow the helpful link below to optimize large downloads: 

 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads  

   
 
 Please let us know you have any further questions.  
   
 Warm regards, Olesia Customer Services Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3822 

On
Fri, 7 Aug at  6:19 AM
,  Les Mills International <[email-masked]>  wrote:
 
 Hi Liliana,  

 
 Thank you for your reply. 
   
 The device unlinkied. Please log into the iPad app with your Virtual username: [email-masked] and password and select your studio (Cycling Studio) from the list, it will be linked automatically. 
   
 Many thanks, 
   
 Warm regards, Olesia Customer Services Les Mills Virtual App   
 
  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3822 

 
On
Fri, 7 Aug at  6:11 AM
,  Liliana Trevizo <[email-masked]>  wrote:
 
 but now how can i relink it?  

   
 On Thu, Aug 6, 2020 at 10:59 AM Les Mills International <[email-masked]> wrote:  

 Hi Liliana, 
 
 Thank you for the Studio Name. 
   
 Now you will be able to login to the App, as your iPad was removed. 
  
 Please let me know if you still have any difficulty logging into Cycling Studio.  
   
 Best Regards, Olesia Customer Services Les Mills Virtual App 
 
  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3822 

 
On
Fri, 7 Aug at  5:51 AM
,  Liliana Trevizo <[email-masked]>  wrote:
 
 it would be Cycling Studio  

 

 

    
    —       
 Liliana 
Trevizo  
 Fitness Supervisor  
 Brighton Recreation 
Center  
 Office: 
303-655-2235 
 Email: 
[email-masked] 

     

  

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    —       
 Liliana 
Trevizo  
 Fitness Supervisor  
 Brighton Recreation 
Center  
 Office: 
303-655-2235 
 Email: 
[email-masked] 

     

  

 Confidentiality Notice: The content of this email, and any attachments, is intended only for the confidential use of the person(s) to whom it is addressed. If the reader of this email is not such a person, you are hereby notified that you have received this communication in error and that reading it, copying it or in any way disseminating its content and any attachments to any other person, is strictly prohibited. If you have received this email in error, please notify the author by either calling 303.655.2000 or replying to this email immediately and permanently delete the original and any copy of the e-mail and any printout thereof.